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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Free Breakfast is a lie!! It said free breakfast is included. But, it only has coffee n muffins!!
Business response:
Thank you for reviewing your stay. Although you had a pleasant visit, we are sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Would stay again Extremely courteous and welcoming staff at this location, and a cozy suite with pillows of every type for your comfort. Surrounding neighborhood is quiet, safe and everything is pretty close to the hotel. Great place to stay with pets. The WiFi, however, is very weak and intermittent.
Business response:
Nicole, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you liked your well-appointed room. However, we regret your disappointment with our internet service. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hoping for better Staff was excellent, but building insides needs a serious upgrade and update, as building has a strong musty smell and appliances are old and outdated. Recommend a coffee machine in every room.
Business response:
Robert, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We value your feedback as it will help us improve our facilities moving forward. We hope you will stay with us again the next time you visit our area. Sincerely, Hotel Management
Perfectly servicable. It was very convenient - the location is close to the highway and to the grocery store, restaurants, and coffee. The free wi-fi was terrible and the paid wi-fi was merely awful. Don't stay there if you need to get work done. We were on a family trip to it was not a deal-breaker. The room was a little spare, we had to ask twice to get enough plates and silverware for four people and bedding for the pull out couch. The staff was friendly though, and quick to accommodate. The room itself was fine. Nothing ... read more
Business response:
Thanks for evaluating your stay. We are glad had an overall pleasant visit and liked our location. However, we are sorry for the internet and cleanliness issues you experienced during your stay. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope that you will give us another chance to prove ourselves to you in the future and stay with us again. Sincerely, Hotel Management
Very nice for the price. Was a little thrown off with the barrage of police officers at the entrance upon arrival. That could have been due to the pile of garbage in the back parking lot or the homeless person living in the bushes in the front who went through our work trailer during the night. Besides that id recommend this place to anyone.
Business response:
Thank you for your review of Extended Stay America. We are glad you found us to be a good value and you had an overall good stay. However, we are sorry for the inconvenience you had upon arrival. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not bad convenient to DC and Baltimore Just ok, breakfast is very minimal, just instant oatmeal and granola bars, coffee. Remember no gym
Business response:
Mike, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
"Grab & Go" breakfast very minimal. Room clean and quiet ; over all a good experince
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Breakfast was advertised and our expectation was different from what they actually had. They basically had something they called take away breakfast which is dry muffins and coffee. I was very disappointed when we came down for breakfast and there was none
Business response:
Stacey, thank you for your feedback about our hotel, and we are sorry you were not happy with our grab-and-go breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.