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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
The facility is well used. The bathtub was peeling. The air conditiioner/heater was very loud and the lower panel was broken. We were only there for one night and it was convenient to the NIH campus and affordable.
Business response:
Thank you for evaluating your stay. We are pleased to know you liked our location and that you were happy with the value we offer. However, we are sorry for the problems you encountered in your room. We have shared your feedback with our maintenance team to address the issue immediately. Thank you again, and we hope you will give us another opportunity so that we can make your next visit a memorable one. Sincerely, Hotel Management
Business response:
Brenda, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Pretty good place to stay in the area The employees were pretty friendly, and the room was in decent condition and appeared clean
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our staff and that you liked your well-kept room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice staff and no bed bugs. Room was a bit rundown however.
Business response:
We thank you for sharing your experience online regarding your visit to our hotel. It feels good to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for the inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Business response:
David, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Every thing enough. Every thing enough. Wifi is so slow,if guest is many. Breakfast was only coffee and Muffin. But can get food at "Safeway" 5 min by car. If do not car, can access to Rockville station by #54 bus from across Hotel.
Business response:
Morimasa, thank you for choosing us. We are delighted you liked our location and that you had a great stay with us. Your comments are appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management
The internet service was completely insufficient. Didn’t care for the bait & switch for “free” internet.
Business response:
Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management
On the run down side Not very clean, property looks rather worn. Tub floor stained, either shower rod installed too high or shower curtain too short. One white towel had very obvious stain, like hair dye. Will not return to this property.
Business response:
Thanks for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is discussed with our housekeeping team to ensure they provide better services going ahead. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.