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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not ideal Not ideal - had to change rooms as the deadbolt on the room would not lock. Front desk was great and got me another room. However, this new room was worse and not clean - looked like it hadn't been refreshed in a few months. I ended up sleeping in the original room with just the chain lock as my protection. My fault that I didn't want to ask / move to a third room.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. On a positive note, we are glad to know you liked the overall service provided our staff. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Blackout curtains didn’t shut fully, fridge is extremely noisy, shower curtain too short - water easily splashed on bathroom floor.
Business response:
Thank you for being a guest at Extended Stay America. We apologize for the inconvenience you had in your room. Your feedback with regard to the refrigerator is shared with our maintenance team to check the machine and do the necessary repairs. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Staff was very friendly. Room could have been cleaner and there wasn't anything but coffee and tea for breakfast.
Business response:
Thank you for posting your review of Extended Stay America. It feels good to know you had a pleasant stay with us and that you were happy with the service provided by our team. Your feedback for the oversight and your overall breakfast experience is shared with the concerned team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
It was good, but the only thing I would change is the breakfast service, it’s no like others hotels I’ve stayed before with buffet style
Business response:
Natalia, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Excellent only thing I observed the Curtains In Bathroom are small
Business response:
Mohammed, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Extended Stay_18 Nights Spent 18 nights in a suite. Front desk staff was wonderful and helpful. Breakfast could be improved with something as small as a waffle maker. It should also be moved to that area with seating that goes unused. Furniture needed dusting. I cleaned upon arrival and did my own cleaning throughout my stay. Bathtub needed to be refaced. I bought a bathmat for the stay and put it in my trunk. If this ever happens again, I'm prepared! Was not made aware of trash disposal process until 2 weeks into my stay.
Business response:
Shelia, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Brian, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Friendly check in.
Business response:
It is a pleasure to read about your stay at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience, and we will share your flattering compliments with our front desk team. Thank you for leaving your comments and we hope to welcome you back the next time you are visiting Washington. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.