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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a nights I don’t know if is because we book through your app, but ... first night emergency crews and cops from 10:00 pm to 12:00 pm whit the lights on (you can see the lights rolling through the window) then at 4:00am emergency alarm goes on!!!! Then next night around midnight guests above our room started running , marching and jumping for about 20-25 minutes. I know is something that is out of your control (same the hotel) but that was our experience.
Business response:
Agustin, thank you for your visit to our hotel. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thank you again, and we hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
James, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Business response:
Alex, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely Hotel Management
I like cooking for myself rather than eating out Long travel and needed a place to crash
Business response:
David, thank you for staying at Extended Stay America. It is a pleasure to see you were benefited with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Not clean at first but Management fixed! Had an initial problem with my first room that I had, but management quickly resolved my issue and moved me to a different room. Very professional in that sense and I liked the concern form the assistant manager who assisted me.
Business response:
Thanks for sharing your experience. We are thrilled to know our facilities and service were up to your satisfaction and that you are enjoying your stay with us. Your compliments will be shared with the entire team for exceeding your expectations. Thanks again for choosing Extended Stay America, and we hope you will enjoy the rest of your stay. Sincerely, Hotel Management
Nice staff but a bit run-down, bare-bones services The staff were very kind on check in. They could not give us the family room we had reserved but gave us two smaller rooms. It was confusing how you had to request room make up service, cups for water, coffee pot - I had not stayed in a long term hotel before. We regretted not having these regular hotel amenities since we were staying for only a few days. The bed frame in the children's room broke and was never fixed after we requested; my husband had to take it out from und... read more
Business response:
Kathy, thanks for the review. We are happy to know you liked the service we offer and that you had an overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerned have been shared with the concerned team members to improve the amenities moving forward. We hope to serve you again soon. Sincerely, Hotel Management
get away the hotel staff was very helpful and polite. i enjoyed my stay.
Business response:
Thank you for sharing your getaway experience. We are glad to read you received an excellent service from our staff and that you had an enjoyable stay. All of us at Extended Stay America would love to be the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Fair stay was comfortable
Business response:
Thanks for staying at our hotel. We are happy to know you had an overall pleasant stay and that we met some of your expectations. However, we are sorry for the issue you had while here and regret if any inconvenience caused. Thanks once more, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,376 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.