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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
不错的酒店，适合全家出游 房间大干净，但是枕头感觉不舒服，免费早餐只是提供咖啡和美式小蛋糕仅此。距离高速路不远方便出行。
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Jayson, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Richard, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
William, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The halls smelled like smoke form cigarettes, the room was clean, Staff was supper nice
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are glad to know you were impressed with our associates and that you liked our accommodations. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management
When arriving we stood at the counter for a few minutes while the lady behind the counter was in the other room on her phone. She never acknowledged us at all. After awhile I had said can we please check in. She immediately got up and apologized and we were able to check in. Our room was freezing when we opened the door. Someone had left a window open, and the whole room was ice cold. We did have to leave the room for a bit so that the heat would turn on and warm up the room. Otherwise room was clean, the staff in the mornin... read more
Business response:
Tina, thanks for evaluating your stay. We are glad to read you had liked the cleanliness of your room and the overall service provided by our staff. However, we apologize for the oversight of your room prior to your arrival. The next time you are in the area, we hope you will give us a chance to earn back your confidence by providing a top-notch experience. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Staff was very friendly and accommodating. There was grass nearby which made it great to stay there with a dog. Room was clean and everything worked.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
The outlet on the wall was exposed I got a little shock when I plug in my phone. I move it to another outlet.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.