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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wifi was really slow and in order to get better service it cost $15.00. I also say a few bugs in the room consider spraying more frequently.
Business response:
Thank you for taking the time to evaluate your stay. We are glad your overall experience was enjoyable, but we are sorry for not living up to all of your expectations. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
Short notice The young man at the front desk gave excellent customer service. Back entry hadn't been swept or cleaned in quite some time. Drapery was broken & carpet needed a deep cleaning
Business response:
Cynthia, thank you for including us in your travel plans. It’s nice to know your overall stay was pleasant and that you liked the great service delivered by our front desk associate. However, we are sorry for the cleanliness issues you encountered during your visit. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience.... read more
Nice place needs better security & WiFi Nice building - nice location Kitchen is nice and very useful - keeps the beer & leftovers cold shower is very good King bed is very good TV with cable easy to use - about 30 channels We had no trouble with noise or other guests etc - but biggest issue IMO is zero security generally no one at front desk and front door open - unlocked 24/7 Wifi internet sucks - not usable - very very slow - they need to fix that also So we just used cell phone 4G
Business response:
James, thank you for being our guest at Extended Stay America - Washington, D.C. – Rockville. It’s our pleasure knowing you loved our kitchenette and had an overall nice stay. However, please accept our apologies for the issues with our Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected immediately. We appreciate you staying with us and hope to see you again soon. Sincerely, General Manager
Business response:
Dale, we appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an amazing stay. We look forward to welcoming you back at Extended Stay America - Washington, D.C. – Rockville. Sincerely, General Manager
Affordable hotel near the DC area We stayed at this hotel for about 4 nights. The room was very clean and did not smell. Some things in the room were broken or worn, but overall the room was good. We had a suite, which included a pull out bed. There were no extra blankets or pillows for the pull out bed, so we had to request some. It took longer than anticipated receiving those extra blankets, but management did bring them to our room a few hours later. Also, we misunderstood what they meant by continental breakfast, it's an... read more
Business response:
Ratings and comments from our guests are always a tool we use to guide us to improvement and to let us know what we are doing right. Thank you for your great comments, it is helpful to us as well as to our future travelers. Due to local laws which do not allow us to have the pull out sofas pre made for the ease of our guests. We are sorry for the delay and for any inconvenience this may have caused. Typically our guests stay longer than 8 nights and have breakfast in their fully equipped kitchen suites. We do know it is impo... read more
Average stay Wasn't a horrible experience I would say average. What bothered me was being able to hear other rooms doors open and close.
Business response:
Amber, thank you for choosing our hotel and letting us know that you had an overall pleasant stay. However, we are sorry for the noise issue you experienced and regret the inconvenience it caused. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
It's average! It's okay,breakfast was disappointing
Business response:
Thank you for being our guest. We are glad to know your overall stay with us was pleasant. However, we are sorry you felt our breakfast service didn't have the variety of items to fit your needs. We will take your feedback into consideration the next time we update our menu selections. Thanks for your feedback, and we hope to see you on your next visit. Sincerely, General Manager
No breakfast-
Business response:
Thank you for sharing feedback. We apologize for falling short in meeting your expectations with our complimentary grab-and-go breakfast. We will follow up with our team to see where we can make improvements. Thanks again, we hope to have the opportunity to serve you better. Sincerely, General Manager
Extended Stay overall a satisfactory stay
Business response:
Harjeet, thank you for staying with us and for your wonderful feedback! Every team member works hard to deliver a great guest experience, so we really appreciate your complimentary review. Thanks again, we look forward to welcoming you back to Extended Stay America - Washington, D.C. – Rockville. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.