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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean at first but Management fixed! Had an initial problem with my first room that I had, but management quickly resolved my issue and moved me to a different room. Very professional in that sense and I liked the concern form the assistant manager who assisted me.
Business response:
Thanks for sharing your experience. We are thrilled to know our facilities and service were up to your satisfaction and that you are enjoying your stay with us. Your compliments will be shared with the entire team for exceeding your expectations. Thanks again for choosing Extended Stay America, and we hope you will enjoy the rest of your stay. Sincerely, Hotel Management
Nice staff but a bit run-down, bare-bones services The staff were very kind on check in. They could not give us the family room we had reserved but gave us two smaller rooms. It was confusing how you had to request room make up service, cups for water, coffee pot - I had not stayed in a long term hotel before. We regretted not having these regular hotel amenities since we were staying for only a few days. The bed frame in the children's room broke and was never fixed after we requested; my husband had to take it out from und... read more
Business response:
Kathy, thanks for the review. We are happy to know you liked the service we offer and that you had an overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerned have been shared with the concerned team members to improve the amenities moving forward. We hope to serve you again soon. Sincerely, Hotel Management
get away the hotel staff was very helpful and polite. i enjoyed my stay.
Business response:
Thank you for sharing your getaway experience. We are glad to read you received an excellent service from our staff and that you had an enjoyable stay. All of us at Extended Stay America would love to be the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Fair stay was comfortable
Business response:
Thanks for staying at our hotel. We are happy to know you had an overall pleasant stay and that we met some of your expectations. However, we are sorry for the issue you had while here and regret if any inconvenience caused. Thanks once more, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
My experience overall was okay. The staff was helpful.
Business response:
Thank you for being our guest. We are happy to read you liked most aspects of our hotel and enjoyed the service offered by our efficient staff during your stay. It was a pleasure having you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Denisha, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon Sincerely, Hotel Management
Nice Really nice people, sleep well. All the Rm sleep well
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and got a good night’s sleep. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Best Sleep I've Had In A Long Time! I've been traveling & staying at allot of ESA. I have to be earnest & stay this property was the best of them all. Thx to the staff.
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are thrilled to read you liked our convenient location close to the points of your interest and that you received an excellent service by our staff. Your compliments have been shared with the entire team for exceeding your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.