This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hôtel moyen Nous avions une suite. La TV ne fonctionnait pas dans la chambre. Propreté moyenne (micro ondes sales). Bonne literie. Très peut de chose au petit déjeuner (muffins et barre de céréales) Nous étions au rez de chaussée, pas de rideau que des doubles rideaux, donc les doubles rideaux ouverts les personnes à l'extérieur nous voient. Doubles rideaux fermés nous sommes dans le noir.
Business response:
Marina, thank you for sharing the specifics of your visit. We’re glad to know that you were impressed with your spacious room and that overall you had a pleasant stay with us. However, we’re sorry for not meeting some of your expectations. We have discussed your feedback with the concerned team to enhance our service and facilities. We hope the positive aspects of your stay will overshadow the issues you had, and we look forward to seeing you again soon. Sincerely, Hotel Management
It was a pleasant stay. Location is great, surrounding area is nice and beautiful. I will stay in the same hotel next time when I travel to DC.
Business response:
Eric, thanks for choosing Extended Stay America for your stay. We are happy to know our location was ideal for your needs and that you had an enjoyable time with us. It was good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Heidi, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
It was a typical hotel. It was nice that it would sleep 6 in a room and had a kitchenette. Downfall was that the continental breakfast only included a granola bar or a small muffin. The hotel also does not accept cash for payment.
Business response:
Rhonda, thank you for staying with us. Although you had a pleasant time here, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Nice especially for a long stay The staff were extremely nice and helpful. Nice room. Very clean. Comfortable bed.
Business response:
Christine, thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Wow - Anthony, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice staff, helpful, responsive
Business response:
It was our pleasure welcoming you as a guest at Extended Stay America. We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning that we did just that. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Very convenient to Metro station Hotel staff appears in short supply. We are hoping that they clean the room once a day but were not. Short distance to Metro station for a train ride to downtown Washington DC.
Business response:
Aries, thanks for evaluating your experience at our hotel. Although you had an overall comfortable stay, we apologize for not explaining our housekeeping policy to you upon arrival. As an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guests. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The staff was excellent; very friendly and accommodating. The room was comfortable and the service was timely and generally thorough. I very much enjoyed my stay, and would recommend this hotel.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you liked your comfortable room and the service provided by our friendly staff members. Thanks again for recommending us, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.