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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
overnight stop For the price it is reasonable. The room had some maintenance issues. The tub faucet was loose and the hair dryer did not work
Business response:
Thank you for reviewing us. We're happy to see we were able to meet most of your expectations and that you found us to be at a good value. However, we're sorry for encountering few maintenance issues. Your concerns have been addressed to the team for review and action. We value your business and hope you will stay with us again. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, General Manager
Dog and budget friendly & safe Cost effective Budget friendly. Keep your expectaion according to your budget. Nice place to heat food, sit down, clean, rest , and sleep, gets up, pick up muffin and coffee and, go quickly. 4 adults 2 kids (10 & 8) and a dog Last minutes vacation in DC area Safe area to walk dog
Business response:
Thank you for your stay at Extended Stay America - Washington, D.C. - Rockville and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us. We hope to welcome you and your pet back soon. Sincerely, General Manager
Time to Renovate The hotel looks well kept from the outside but inside the picture changes significantly. The place needs an upgrade desperately. The mattress was awful and the kitchen area was extremely worn looking. I asked for utensils and was handed a bin by the front desk which I had to carry myself to my room. I'm pretty fit but it would have challenging for several other people
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. I will share your feedback with the people in my organization who are responsible for formulating plans for future renovations. Please consider us again the next time you are in this area. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your online review. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America - Washington, D.C. – Rockville we invite you to visit us again! Sincerely, General Manager
Business response:
Ellen, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Washington, D.C. - Rockville. Sincerely, General Manager
Business response:
Thank you for taking the time to share your perfect rating. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Not a good hotel for families. Clean rooms but beds not comfortable. No bedding for sleep sofa until requesting it. Breakfast was a joke. Pre packaged muffin high in sugar. Coffee was gone by 8 am. No cups even after requesting. Envelopes of sweetened oatmeal but no milk or bowls or cups. No juice. Place is run down.
Business response:
We're truly sorry your stay was less than satisfactory and that we were unable to meet all of your expectations. We have taken a note for your concerns to ensure a review of our procedures. We hope you will consider giving us another opportunity to serve you better. Sincerely, General Manager
NOT CLEAN Not clean at all. room felt dirty and not clean. Stains on the sheets etc. Service at desk was nice though.
Business response:
Jason, thank you for your candid feedback. Although you liked our associates, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.