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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great night It was only one night but was very comfortable. Room was very large which was a great surprise.
Business response:
Thank you for taking the time to share your experience. Even if only for one night, I am glad you were well accommodated with a comfortable room, which size beat your expectation. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Great place Over all it was a great stay
first room we were assigned was not cleaned, gave us another room right away. The breakfast was terrible. Coffee and old muffins and stale granola bars, that's it!
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that the breakfast didn't meet your expectations and that there were cleanliness issues in your first room. To uphold our company's high standards, we will be checking the freshness of our breakfast moving forward. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Fine hotel but cigarette smell. The hotel was ok but the room smelled of smoking. The staff changed my room. The next room was better but there was still some smell. The breakfast was also very minimal. They shouldn't really list that they provide breakfast.
Cheap. Overall ok. Cheap. Overall ok.Cheap. Overall ok.Cheap. Overall ok.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that your stay with us was less than perfect. I met with the staff, and we will not let this happen again to ensure that the issues you had are not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Our stay was great but we were disappointed when we expected a breakfast included in our stay only to find we were provided with stale prepackaged muffins.
Towels dirty, bathroom contained a lot of previous persons hair all over sink and floor. This was a pet friendly hotel so unless you don't mind barking dogs for hours it is ok, for me that was NOT ok. Could not reach anyone at front desk by phone, totally non response on any calls to front desk. Staff very limited and no one was at front desk except when I first entered the hotel to check in. Will not stay here again. My room was not cleaned during my 3 night stay. I asked a cleaning lady I passed by in the hallway about it ... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay. I met with the staff, and we will to ensure that we are more present and focusing on our service; so that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.