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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One time only. Room carpeting was worn, hallways looked dirty. Breakfast was promised but not produced. No coffee in room. No ice machine. Bed was ok, bath clean.
Business response:
Nancy, thank you for being our guest at Extended Stay America. We are happy to know you had a goo time here and that your overall experience was pleasant. We also appreciate your observation and have taken a note of the same. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Great location- sketchy hotel Great location--- hotel staff not so welcoming. We had a very uneasy feeling immediately, and upon entering the room we were overwhelmed with an extreme mint scent it was horrible. The ac/ fan didn't work - the front desk was able to change us to a new room right away which was great. The new room didn't have that smell but the bed was bumped right up against the window and the ac unit so you had to crawl off the bed to get out. There was garbage strewed around in the parking lot and garbage wra... read more
Business response:
Thank you for your review. Although you were pleased with our location, we are sorry for the issues you experienced in your room and regret the inconvenience it caused. We have shared your concerns with the responsible teams to take appropriate measures in an effort to improve ourselves going ahead. We hope to have another chance so we can make your next trip an exceptional one. Sincerely, Hotel Management
Everybody was nice and friendly It was good
Business response:
Erum, thank you for staying at Extended Stay America and for sharing your wonderful experience. We are so delighted you had an excellent stay and that you loved our courteous service. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent hotel staff, very courteous and helpful. Very nice rooms, convenient location. The staff was outstanding.
Business response:
Tim, we are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
The room was OK. The breakfast was meager at best, convenience store muffins and granola bars. One morning there was nothing but coffee, and that was consistently terrible. The only bright spot of our stay was the staff.
Business response:
Thank you for being our guest. It’s nice to know you liked our helpful associates, but we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
overnight stop For the price it is reasonable. The room had some maintenance issues. The tub faucet was loose and the hair dryer did not work
Business response:
Thank you for reviewing us. We're happy to see we were able to meet most of your expectations and that you found us to be at a good value. However, we're sorry for encountering few maintenance issues. Your concerns have been addressed to the team for review and action. We value your business and hope you will stay with us again. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.