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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front door lock did not function - misaligned with the door frame. The bathroom lock did not function - jammed. One cockroach in the kitchen. Crumpled bur clean linen.
Business response:
Kahren, thank you for your review. Although you were overall pleased with your stay, we are sorry for the issues you experienced and have shared the same with our Maintenance team to make necessary changes. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
Good for price Room had problems such as toilet getting clogged easily but was fine overall.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We truly value your feedback in regard to toilet and have taken a note of it. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Good place to visit Spent good time at this hotel
Business response:
Humaira, thanks for reviewing your experience at Extended Stay America. We are happy you liked our well-maintained property and had a great stay with us. It was a pleasure to have you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I had to take my daughter to children’s hospital and being so close to the hospital was very convenient, I got checked into my room very quickly and the bed was extremely comfortable! I would highly recommend booking this hotel, I know I will be staying here again soon!
Business response:
Emily, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and that our location was perfect for your needs. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Good hotel for the price. Comfy bed, extra space in room.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Business response:
Lorvelie, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Alicia, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Poor continental breakfast No changing of towels and making beds for second day Toilet flushing problematic. Had to ask for additional toilet paper. No waste basket in room (other than in bathroom and kitchen) Otherwise very clean and comfortable. Staff responded timely to requests.
Business response:
Thank you for being our guest. It’s nice to know you liked our courteous associates, but we apologize for falling short of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.