This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine hotel but cigarette smell. The hotel was ok but the room smelled of smoking. The staff changed my room. The next room was better but there was still some smell. The breakfast was also very minimal. They shouldn't really list that they provide breakfast.
Cheap. Overall ok. Cheap. Overall ok.Cheap. Overall ok.Cheap. Overall ok.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that your stay with us was less than perfect. I met with the staff, and we will not let this happen again to ensure that the issues you had are not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Towels dirty, bathroom contained a lot of previous persons hair all over sink and floor. This was a pet friendly hotel so unless you don't mind barking dogs for hours it is ok, for me that was NOT ok. Could not reach anyone at front desk by phone, totally non response on any calls to front desk. Staff very limited and no one was at front desk except when I first entered the hotel to check in. Will not stay here again. My room was not cleaned during my 3 night stay. I asked a cleaning lady I passed by in the hallway about it ... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay. I met with the staff, and we will to ensure that we are more present and focusing on our service; so that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town... read more
Our stay was great but we were disappointed when we expected a breakfast included in our stay only to find we were provided with stale prepackaged muffins.
I did to enjoyed my stay here.
Sleep good, breakfast not The room was fine, if a bit basic. I didn't realize you have to request dishes, so when I wanted a drink of water before bed, I was sad to discover there were no glasses (or anything else) provided. Also, the "continental breakfast" was just two kinds of granola bars and instant oatmeal. That was disappointing. However, it was quiet, and I got a good night's sleep.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,376 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.