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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, quiet, great place Hotel staff is great, room is very comfy, great water pressure in the shower,
impromptu This hotel was able to make things happen for my guest in a timely manner thanx!
Business response:
We appreciate you taking the time to write a review. It is good to know our location was suitable and that you had a pleasant experience at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
When we got to the hotel, we found there was no room reserved for us. The manager told us they had never sent Hotels.com a confirmation but I had received a confirmation from Hotels,com. Because of the March, they were unable to find a room anywhere for us. We wanted a double. The hotel had one room they had held back. It was a single which they gave us at a very reduced rate. Throughout the stay, we found the staff extremely helpful
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not have the room type or the reservation for you in our system, but I'm glad to hear that you still chose to stay with us and let us help you. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
the hotel manager was excellent and the staff was great in helping us dring our stay thank you larry smith
Decent room with decent furnishings. Staff was nice but definitely no going above and beyond. Room is good value for amount of space and appliances. Place is non smoking but halls had strong smoke odor. Luckily it didn't seep into my room. A much better room if you desire the small kitchen.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am thrilled to read your remarks about your overall experience while at the hotel. However, I am very sorry that the hallways smelled like smoke. To ensure that a situation like yours doesn't happen again, our team is going take what you and focus our efforts on making sure our hallways are up to our standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better... read more
Great hotel, no breakfast One there was no assistants with my luggage. The staff was simple. There was no continental breakfast in the morning like instructed there will be or the grab and go items. At the end of our stay we saw a rat come out of the closet and out the main door. That's when we checked out. Single approved but midrate for family
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you had to endure a negative experience. I am sorry for your experience. In response to your feedback I am taking this time to apologize for the inconvenience I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
The room was clean and close to many things in the area. I will stay again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am very happy to read your remarks about the quality of service and our convenient location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback as it validates our efforts. It would be our pleasure to host you again should you need to return to the area.
just ok maybe Disappointed there was NO type of breakfast - contrary to what was stated. And no comment when asked what happened to any breakfast
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the grab-and-go breakfast not being filled is truly regrettable. We are very sorry for your experience. In response to your feedback, I will ensure that we have breakfast ready and available anytime during our breakfast hours of 6:00am to 9:30am. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future."
コンドミニアムタイプで長期でも快適に過ごせます 車があればショッピングも近いです 朝食はコーヒー紅茶 マフィンぐらいです 部屋で何か作った方がいいです シャワーの水圧は少し弱め 洗濯もできます 基本ベットメイクは入らないのでチップは入りません バスタオルの交換はフロントで 食事するところはダンキンドーナツが近くに見えました 空港から1時間ぐらいでした
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.