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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
just ok maybe Disappointed there was NO type of breakfast - contrary to what was stated. And no comment when asked what happened to any breakfast
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the grab-and-go breakfast not being filled is truly regrettable. We are very sorry for your experience. In response to your feedback, I will ensure that we have breakfast ready and available anytime during our breakfast hours of 6:00am to 9:30am. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future."
コンドミニアムタイプで長期でも快適に過ごせます 車があればショッピングも近いです 朝食はコーヒー紅茶 マフィンぐらいです 部屋で何か作った方がいいです シャワーの水圧は少し弱め 洗濯もできます 基本ベットメイクは入らないのでチップは入りません バスタオルの交換はフロントで 食事するところはダンキンドーナツが近くに見えました 空港から1時間ぐらいでした
Great night It was only one night but was very comfortable. Room was very large which was a great surprise.
Business response:
Thank you for taking the time to share your experience. Even if only for one night, I am glad you were well accommodated with a comfortable room, which size beat your expectation. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Great place Over all it was a great stay
first room we were assigned was not cleaned, gave us another room right away. The breakfast was terrible. Coffee and old muffins and stale granola bars, that's it!
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that the breakfast didn't meet your expectations and that there were cleanliness issues in your first room. To uphold our company's high standards, we will be checking the freshness of our breakfast moving forward. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Fine hotel but cigarette smell. The hotel was ok but the room smelled of smoking. The staff changed my room. The next room was better but there was still some smell. The breakfast was also very minimal. They shouldn't really list that they provide breakfast.
Cheap. Overall ok. Cheap. Overall ok.Cheap. Overall ok.Cheap. Overall ok.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that your stay with us was less than perfect. I met with the staff, and we will not let this happen again to ensure that the issues you had are not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.