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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was great but we were disappointed when we expected a breakfast included in our stay only to find we were provided with stale prepackaged muffins.
I did to enjoyed my stay here.
Sleep good, breakfast not The room was fine, if a bit basic. I didn't realize you have to request dishes, so when I wanted a drink of water before bed, I was sad to discover there were no glasses (or anything else) provided. Also, the "continental breakfast" was just two kinds of granola bars and instant oatmeal. That was disappointing. However, it was quiet, and I got a good night's sleep.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
overall comfortable and clean Generally the room was nice, however, They do not offer ANY Extras besides shampoo, hand soap and a plastic cup. They also offer breakfast but extremely limited to coffee and granola bars. They said they had fruit too but I didn't see any. I would recommend!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with ... read more
The hotel was very nice, clean and close to DC. We stayed on a weekend when it was completely booked however there was a lot of parking. Close to DC about 20 minute drive and in a safe area.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am happy to hear that you enjoyed your stay with us and found our location to be convenient to your needs. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Great weekend stay. Great weekend stay. Hotel was dog friendly. Staff was helpful.
Towels dirty, bathroom contained a lot of previous persons hair all over sink and floor. This was a pet friendly hotel so unless you don't mind barking dogs for hours it is ok, for me that was NOT ok. Could not reach anyone at front desk by phone, totally non response on any calls to front desk. Staff very limited and no one was at front desk except when I first entered the hotel to check in. Will not stay here again. My room was not cleaned during my 3 night stay. I asked a cleaning lady I passed by in the hallway about it ... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay. I met with the staff, and we will to ensure that we are more present and focusing on our service; so that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.