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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good but the bathroom needs to be cleaner. We found 2 bugs in the bathroom and the bathtub has black stain. There was this weird smell once we walked in the room.
Business response:
I appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be more diligent during our room inspections to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve.
Home away from home Customer Service was great. The hotel is centraly located between shopping areas and if you are not driving and want to take metro. There is a bus stop in front of the hotel to take you to the train line. Rooms are clean safe and cozy. Felt like home away from hotel.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
good location 20 min travel to DC downtown I chose this place because its 20 min drive from DC downtown and 2hrs drive to Hershey,PA attractions.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize for the issues you experienced at check-in. Still, I am glad to read that you had a positive stay overall and enjoyed our convenient location. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Good, clean, and great staff. But pay attention to the breakfast offering. It is only a grab and go, so there is a granola bar and muffin...
Business response:
The feedback provided in your review is much appreciated. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I’m glad to read that you enjoyed our clean rooms and friendly customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Average room, but good for the cost The beds were advertised as Queen, but they were fulls which made our sleeping arrangements more of a challenge. But the room was spacious.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our beds were not to your satisfaction. Still, I am glad to hear that you found our hotel to be a good value and that you enjoyed our spacious rooms. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Good value compared to the surrounding hotels Good value compared to the surrounding hotels. It would be helpful to have information in the room on nearby restaurants and stores.
Business response:
The feedback provided in your review is much appreciated. I am thrilled that you had a great stay and found our hotel to be a good value. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.