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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No e place to stay
My room was on the bottom floor which had a direct view of a concrete wall with large graffiti. And the water stayed cold in the shower but not the sink so I had to do a birth bath for this one.
Bad
Disgusting… The room was very dirty (sticky floor and carpet with stains, old furniture very damaged and stains of dirt and dust). The bedding had stains, the bottom of the bath was brown and stained, there was also mold in the bath. It was really terrible, I felt nauseous. In addition, it smelled of drugs in the corridors. We were so disgusted that we decided to leave at 3am to continue our trip. I would never set foot in that shabby hotel again.
Never again 2025 No coffee maker in room as advertised, room was dated and had bugs
It served the purpose for an affordable stay, but the room was run down and we encountered a roach infestation our first night.
Business response:
Dear Peggy, Thank you for taking the time to share your experience. We're glad our hotel provided an affordable option for your stay, but we sincerely apologize for the condition of the room and the pest issue you encountered. This is far from the experience we aim to provide. Our pest control and maintenance teams have been notified and are taking immediate action to address the concerns and ensure rooms are clean, comfortable, and well-maintained. Your feedback is extremely valuable in helping us improve our standards. We ... read more
Very dirty
Business response:
Dear William, We sincerely apologize that the cleanliness of your room did not meet expectations. Maintaining a clean and comfortable environment is a top priority, and your concerns have been shared with our housekeeping team for immediate review and corrective action. We understand how important cleanliness is to the overall guest experience, and we regret falling short during your stay. Your input is valuable to us, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.