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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all this is a terrible place to stay, staff members are rude, there were bugs, and cockroaches in the room, very dirty room, and staff did not give me towels, as i clearly had 5 guests but they had only two towels and when i asked they did not give it to us. When i booked the hotel, it was clearly said it had continental breakfast but there was no breakfast, coffee was not good as well. Door lock was not working, too much noise, and reported it to the hotel.
Business response:
Dear Abichandra, We sincerely apologize for the issues you encountered during your stay, including room cleanliness, towel availability, and miscommunication regarding breakfast. Your experience is not reflective of our standards, and we take your concerns seriously. We are actively addressing pest control, maintenance, and service quality with our team. We regret that your stay was not satisfactory and appreciate you bringing these matters to our attention. We value your input and hope to serve you better next time. Sincere... read more
The property is dirty and dingy. The doors to the rooms are filthy. There was food splashed on the outside of the refrigerator. When we arrived all of the cabinets were open, but held nothing but the recycling bin. It is an extended stay hotel, which was why we chose it. There are no dishes, plates, silverware, nothing. I would definitely not recommend staying here.
Business response:
Dear Erica, We sincerely apologize for the cleanliness issues and lack of kitchen amenities you experienced during your stay. This is not the standard we aim to uphold, especially for an extended stay property. Your feedback has been shared with our housekeeping and management teams to ensure immediate improvements. We appreciate your honesty as it helps us grow and enhance our services. We hope to have the opportunity to welcome you back for a better stay. Sincerely, Hotel Management
The room was dated and dirty. Hairs in the bed and shower. Shower curtain was hung too high to stay in the tub so water got everywhere.
Business response:
Dear Christina, Thank you for taking the time to share your feedback. We are grateful you chose to stay with us and appreciate your candid remarks. It’s disappointing to learn that the condition of your room did not meet expectations, and we sincerely apologize for the inconvenience this caused. Your comments have been addressed with our housekeeping and maintenance teams. We hope to have the opportunity to welcome you back for a more comfortable and refreshed experience in the future. Sincerely, Hotel Management
There are bugs and small roaches in the room.
Business response:
Dear godfred, We sincerely apologize for the presence of bugs and small roaches in your room. This is not reflective of the standards we uphold, and we understand how unsettling this must have been. We have contacted our professional pest control service to address the issue promptly and thoroughly. Your comfort and safety are our top priorities, and your feedback helps us take corrective actions. We appreciate your understanding and hope to welcome you back for a much cleaner and more comfortable stay. Sincerely, Hotel Mana... read more
Bugs in the room and we didn’t even keep our reservation. Terrible experience!
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent visit. The presence of pests in any guest room is unacceptable, and we take these matters very seriously. Your comments have been forwarded to our housekeeping and pest control teams for immediate review and corrective action. We regret that your stay did not meet expectations and that you chose not to keep your reservation. Guest comfort and cleanliness remain top priorities for us, and we hope to have an opportunity to be... read more
I canceled my reservation once I saw and smelled the room I was given. The front desk staff was very nice however, the blue duck tape on the kitchen counter and the mousetrap next to the refrigerator made me feel uncomfortable in staying at this property. I think hotel management needs to be honest about the "remodel" that needs to happen with the property. Very sorry this experience was ruined for me after a beautiful drive down the East Coast.
Business response:
Dear Valarie, We deeply regret that your experience upon arrival did not meet your expectations. We sincerely apologize for the condition of the room and understand how unsettling the blue duct tape and mousetrap must have been. Your comments have been shared with our maintenance and housekeeping teams for immediate review and corrective action. We are actively assessing areas of the property that need renovation and will take your feedback seriously as part of that process. We hope to welcome you back in the future. Sincere... read more
Terrible I was unhappy with the service, no breakfast ,shade does not cover window, beds are uncomfortable,towels are too small.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your stay did not meet your expectations in several areas. Your comfort is important, and we apologize for any shortcomings you encountered. While breakfast options may be limited, we aim to ensure guests have what they need for a pleasant visit. Your comments about comfort and amenities will be shared with the appropriate team to help enhance future stays. We appreciate you bringing these matters to our attention and hope to have the opportunity to better serve... read more
No one at the front desk, lobby is incredibly dirty
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the front desk availability and the cleanliness of our lobby. This does not reflect the standards we strive to maintain, and we are addressing these concerns with our team immediately to ensure more consistent front desk coverage and a cleaner, more welcoming environment. Your comments are valuable in helping us improve our service and facility upkeep. We truly regret that your experience fell short and appreciate the opportunity to make things rig... read more
This has been the worst experience of my life. I had to request dirty towels because housekeeping only comes once every two week I was told. And I had to bring my own dirty towels down to the lobby in order to get new ones and I couldn’t have any extras. The windows and trim were covered in mold and lots of it! What was left of the kitchen was covered in cockroaches and mold and most of the counter was peeling off! The bathroom was covered in burn marks and came stocked with dirty stained towels! There was hair in the towels... read more
Business response:
Dear Guest, We sincerely apologize for the frustration caused by our extended stay housekeeping policy and the towel exchange process. While housekeeping is offered bi-weekly for long-term guests, we understand the inconvenience this may cause and are working on improving communication and service flexibility. Your comfort is important to us, and we regret falling short during your stay. We appreciate your input and look forward to welcoming you back with improvements. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.