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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value If your staying for a few days this is great. There is a kitchen with a fridge, stove, (no oven) and a microwave. The room had a king bed decent bathroom with a separate dressing area, sink, and closet. We had a couch that makes a double bed in an adjoining area to the bedroom with a TV. The kitchen is added making an L-shaped room. Don't expect daily cleanings though unless you want to pay extra. They only clean once a week for room price. Bring an extra bar of soap or pay for what you need during the week. Of co... read more
Look. I told these people I was a travel agent and was gonna bring family to experience their business. The website says free breakfast all they have is muffins and coffee,room hot with no working ac my son has asthma. The elevators stink hallways stink rooms stink! On top of that I seen a damn roach do not come here at all
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. It is disappointing to learn that the amenities offered did not match what was advertised, and that the climate control in your room was not functioning properly, especially given your child’s health needs. We are also concerned about the conditions you described in the hallway and your accommodation, as well as the pest issue you encountered. Your feedback has been shared with the appropriate teams for improvement. We hope you will give us a second c... read more
There was not a single drinking class in the cupboards. No coffee maker. No coffee mugs. There was a large crack in the tub. The AC unit was loud as hell and woke me up every 20 minutes. I had the worst night of sleep I have had in years. The 'free' breakfast was oatmeal packets and granola bars. This property was a disappointment from start to finish.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations, particularly regarding the missing kitchen items, maintenance concerns, and the disturbance caused by the air unit. We understand how important a restful night is and regret the inconvenience you experienced. While our amenities are designed for extended stays, we recognize that improvements are needed to better meet guest needs. Your comments have been shared with our team to address these issue... read more
Kitchen was completely empty!!!! No utensils, cups, pans, etc. Dust on top of refrigerator and stains on bathtub. Very disappointed and will never go back.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of kitchen items and the condition of the room, as this does not reflect the standards we strive to maintain. While our kitchen supplies are available upon request, we understand how frustrating it must have been to arrive unprepared for your needs. Your comments regarding cleanliness have been shared with our team for immediate attention and improvement. We truly value your input as we work to enhance ... read more
Unprofessional front desk manager.House keeper refused to give me towels and told me to go ask front desk. Didn’t have napkins in or paper towels in my room when I mentioned it to the front desk . He told me to come on man .as if it was not big deal . Also be aware the front desk and staff sleep early so please don’t bother them with late check in .
Business response:
Dear Guest, We are sorry to hear about your experience and understand how frustrating this must have been. We regret that your interactions with the team and the availability of in-room essentials did not meet expectations. We recognize how important attentive service and clear communication are to a comfortable stay. While certain limitations may exist depending on staffing and hours, we regret any inconvenience this caused. Your feedback is important and will be reviewed as we continue working to improve the overall guest ... read more
Poor customer service and noisy
Business response:
Dear Guest, We sincerely regret that your recent experience did not meet expectations, particularly regarding the interactions with our team and the level of disturbance encountered during your stay. This is not reflective of the experience we aim to deliver to our guests. Your feedback has been shared with the relevant departments so that appropriate improvements can be made in both service approach and guest comfort standards. We take such concerns seriously and are actively working to address them. Appreciate you bringing... read more
The floors was not clean around the bed
Business response:
Dear Guest, We appreciate you bringing this to our attention and are sorry for any discomfort experienced during your stay. Cleanliness is very important to us, and we strive to maintain a consistent standard throughout all areas of our accommodations. Your feedback has been shared with our team for review to ensure greater attention to detail moving forward. We hope the remainder of your stay was pleasant and look forward to welcoming you again for a more comfortable and enjoyable experience. Sincerely, Hotel Management
The worst hotel I ever been to in my 30 years of travel they took my money and would allow me to check in the first night
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.