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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We just landed after traveling from Curacao. After what took forever to check in we went to our room only to discover there was at least one rodent in the room with us. I immediately went back to the front desk and waited for the clerk to come back so I could leave and get a refund, he never came back after I called several times.
Business response:
Dear Cheryl, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Missing from the room: No water, no utensils, no pencil, no conditioner, no overhead light, no guide to area restaurants or menus; SHower curtain did not reach start of tub so floor got wet, and water in shower warmish, not hot. Everything under surveillance which makes you worry about safety, breakfast was coffee, hot water, a muffin, and a cheap protein bar, no coffee otherwise available, no food for sale other than snack machine. However, it was basic and fine in a pinch, but NO extras at all.
Business response:
Dear Ingrid, Thank you for your feedback. We sincerely apologize for the missing amenities and the inconveniences you experienced during your stay. While we aim to provide a comfortable and straightforward experience, we understand how these oversights affected your overall satisfaction. Your comments about the shower, room supplies, and breakfast offerings have been shared with our team for immediate review and improvement. We appreciate your understanding and hope you will consider giving us another chance in the future, a... read more
It was brown spots all on side refrigerator dirt on floor and carpet. No no of the stuff they said they provide in kitchen I feel like I being robbed
Business response:
Dear Jamar, We are truly sorry to hear about the condition of your room and the missing kitchen items. We do not aim for this standard, and we understand your frustration. We are addressing these issues with our team to ensure better cleanliness and accurate inventory of kitchen supplies. Please accept our sincere apologies for the inconvenience you experienced. We value your feedback and hope you will consider giving us another opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
The roo. Smelled like pee or frito feet. Not enough towels, took forever to cool off to a comfortable temperature in room
Business response:
Dear Petrina, Thank you for sharing about your stay with us. We are very disappointed to hear about the cleanliness and maintenance concerns you experienced in your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for... read more
We stayed 3 weeks. Sink stopped up. Repair guy left a mess. Many mornings the limited breakfast offerings were empty and when i asked was told they didn’t have key to refill. The keys needed to be recoded almost every day for both of us. Rooms not cleaned when they said they would b. No security. When i asked for keys to b recoded they never asked once for ID. Dryers did not work numerous days. Entire drapery fell down. We told them in the morning and it did not get repaired that day. Lots of excuses. We slept in another roo... read more
Business response:
Dear Nancy, It was disappointing to read your comments about your visit to our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We understand your issues and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
What a DUMP! Our room was dilapidated & dirty! The door knob was broken but still operable and as soon as you open the door, the strong smell of mold/mildew hit you in the face. My mom & I held our breaths as we walked in. Fortunately, the smell did not permeate the entire room and the beds were comfortable and clean so it was bearable for 2 nights because we were only in the room basically to sleep. The floor was sticky and the fridge door opened from the same side as the hotel door-VERY AWKWARD. I was going to place my 80-... read more
Business response:
Dear Anonymous,Thank you for your candid feedback. We sincerely apologize for the condition of your room and the issues you encountered, including the moldy smell and maintenance problems. We understand how disappointing and uncomfortable this must have been, especially considering your concerns for your mother’s safety. Please know that your feedback is taken seriously, and we are addressing these issues with our team to prevent future occurrences. We are committed to improving our services and would appreciate the opportun... read more
Bags of trash lined my hallway the entire time I stayed here. The keys didn’t work when I returned after hours and had to wait for staff to fix my key. In the morning there was little to no food. They even ran out of coffee cups when I went back for a 2nd cup of coffee. I only stayed here because I’ve stayed here in the past. Has def gone downhill.
Business response:
Dear Bryan, Thank you for your feedback. We are genuinely sorry to hear about the issues you encountered during your stay, including the trash in the hallway and the inconvenience with the keys and breakfast. We appreciate your loyalty and regret that this visit did not meet your expectations. Please be assured that we are addressing these concerns with our team to prevent future occurrences. We hope you will consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.