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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet was filthy, furniture was scarce and old, door lock worked poorly, no maid service in a week
Business response:
Dear Rebecca,Thank you for sharing your experience. We apologize for the issues you encountered during your stay. Cleanliness and comfort are priorities, and we regret that the condition of the carpet did not meet your expectations. Your comments regarding the furniture, door lock, and lack of maid service are also noted, and we will work to address these concerns. Providing a positive and accommodating environment is important to us, and we are committed to making necessary improvements. We appreciate your feedback and hope... read more
Roaches bed bugs dirty
Business response:
Dear Luis, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We look forward to hearing from you. Sincerely,Hotel Management
First room I was put into the bed was broken and almost collapsed from under me. Second room the heater was not working so I was forced to turn on the stove just for heat. Also the bed was a bit dirty I had to request new sheets.
Business response:
Dear Jose, We sincerely apologize for the issues you encountered, including the broken bed, heater, and cleanliness concerns. This is not the level of comfort and quality we strive to provide, and we are addressing these matters with our team to prevent similar occurrences. Your feedback is invaluable in helping us improve, and we regret any inconvenience caused. We hope you will give us another opportunity to provide a better stay. Sincerely,Hotel Management
Mrs. Binuka is a super nice, kind and knowledgeable receptionist!
Business response:
Dear Tatiana, Thank you for your candid review. It is great to read that our service from Binuka met your expectations. We appreciate your feedback as it will help us better our guest services, and we are glad to know the remainder of your visit was enjoyable. It was a pleasure hosting your stay; we hope to welcome you back soon.Sincerely,Hotel Management
It’s old and if you want services there is a charge for everything including maid services
Business response:
Dear Bradley, It was a pleasure hosting you. We appreciate your observations and the opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Our room was fine, clean and well designed. We had to ask for kitchen utensils. Staff was scarce. Frequently nobody at front desk, and dubious looking people lurking around corridors. Perhaps they rent long term to poor people? Staff was not particularly helpful and we had to go find them to check in and out. I think they only have one employee on site, and that person has to run around and do everything. Fortunately, our room was clean, water was nice and hot, and the fridge was great for all the food we needed to buy for a... read more
Business response:
Dear Nancy, Thank you for your feedback regarding your recent stay. We're glad to hear that your room was clean and well-designed. However, we apologize for the lack of staff availability and the issues you faced with check-in and breakfast options. Your insights about the breakfast offerings are noted, and we will work to improve this aspect of our service. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future! Sincerely,Hotel Management
The room smelled terrible, it was filthy and there were bugs.
Business response:
Dear Jessica, Thank you for your feedback! We're truly sorry to hear about the issues you faced during your stay regarding cleanliness and odors. This is not the experience we strive to provide, and we take your concerns very seriously. We will address these matters with our team to ensure improvements are made. Your satisfaction is important to us, and we hope you’ll give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
Check in was a problem as their ipads were not working. The places is sketchy. The lobby, elevators and hallways were nasty. Bed was so bad we actually left after the first night and went to a Residence Inn. Not even a trash can in the room. The "breakfast" was coffee and a Nutribar. If you are thinking of staying here....don't. Run away. Also we now have a lovely cockroach in our car. Thank ESA. never again !
Business response:
Dear Mark, Thank you for sharing your experience. We deeply apologize for the issues you encountered during your stay, including the check-in difficulties, cleanliness concerns, and the discomfort of the bed. We take these matters seriously and are addressing them with our team to ensure they do not recur. We're sorry for the inconvenience caused and appreciate your feedback. We would love the opportunity to regain your trust and provide a better experience on a future stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.