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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was in terrible condition and had a strong bleach smell. I sat on the bed and immediately picked up a long hair in the sheet. The counters and furniture were in poor condition. The bathroom toilet seat was broken. I could go on. Overall one of the worst hotels rooms I’ve ever stayed in. I’m glad my trip was only one night. I will not be staying there again.
Business response:
Dear Daryl, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The cleanliness of the room was subpar. Long females hair everywhere. Mold on the windows. Not one trash receptacle in the room or bathroom. The bar of soap was from 1982 and dried out.
Business response:
Dear Kyriakos, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the various cleanliness issues you encountered in the room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and tha... read more
Very poor facility, no any cooking utensils, or caterings, have no conditions to make meals, and the heater is very noisy.
Business response:
Dear Claire, We appreciate your feedback and are sorry to hear that the facilities did not meet your expectations. We understand that the absence of cooking utensils and the noisy heater can be inconvenient. Our intention is to provide a comfortable stay, and we apologize for any inconvenience you experienced. Your comments will be shared with our team to make necessary improvements. We appreciate your insights as we continually strive to enhance our services.Sincerely,Hotel Management
No silverware or cooking utensils. Person checking us in did not tell us we had to ask for it, morning clerk did. Cigarette burn hole on one of the pillow cases. At least 3 cabinets/drawers had trim missing. Breakfast consisted of packaged oatmeal, prepackaged muffins, and inexpensive granola bars. There is no breakfast room just a standup area by the front desk.
Business response:
Dear William, Thank you for choosing to stay at our hotel during your recent visit to our area. We aim to provide exceptional service, comfortable suites, and great amenities to all our guests; therefore, we apologize for falling short of your expectations. Thank you for bringing this to our attention. We will address these issues immediately and hope to have another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management
This property doesn’t have ice machine.
Business response:
Dear VUI, Thank you for choosing our hotel during your recent visit to our area. We are sorry to learn that you were inconvenienced by the lack of an ice machine on our property; however, our suites are equipped with a full-size fridge where guests can conveniently make their own ice. Please know that we never mean to disappoint our guests in any way, and we hope this unfortunate instance will not keep you away from returning for another stay. It was a pleasure to have you as our guest, and we hope to see you again soon.Sinc... read more
No complimentary breakfast No gym
Business response:
Dear Titus, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope you will stay with us again whenever you are in the area. Sincerely,Hotel Management
Don’t pick this hotel !! Was very disappointed when arrived. We had a kitchenette with absolutely no dishes, cookware … nothing !! Not even a coffeemaker. Why give us a dish towel with no dishes!! Also breakfast was included if you call a granola bar and mini muffin and if you got there to late coffee was already gone and not available any other time!
Business response:
Dear Guest, Thank you for being our guest. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring them to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your busines... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.