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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t trust this place with your reservation Wasn’t able to stay at the property as they gave away our room two hours before we checked in (or so it seems). We had our reservation booked a month and a half in advance, and 2 hours before checking in the hotel tried to call. I was traveling so I didn’t see the call until arriving at the property two hours later. They didn’t have our room available (2 queen beds) and refused to accommodate by giving us an extra room/bed. We booked two beds and were left with nothing the day we ... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your reservation. We understand the frustration of arriving at a property only to find your accommodation unavailable. Your feedback is essential, and we will review our procedures to prevent similar situations in the future. We aim to provide excellent service and ensure seamless stays for all our guests. We are glad you found suitable accommodations nearby and appreciate your understanding. Please accept our apologies once again, and we hope to h... read more
Safe area easy to get around restaurants, shopping mall all in the same area :)
Business response:
Dear Virginia, Thank you for taking the time to share your experience with us. While we are pleased to see that you found the area convenient and safe, we regret any challenges that impacted your overall experience. Please be assured we are committed to continuously improving our guest experience. Your comfort is our priority, and we would be honored to have the opportunity to welcome you back in the future, providing you with an even better stay. Sincerely,Hotel Management
Staying for the night to give my children a different holiday experience. We were disturbed by another patron at the hotel. The staff was not helpful. The patron should have crossed boundaries... I like extended stays but I was not pleased with this location
Business response:
Dear Kristin, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely, Hotel Management
Overbooked, got in at midnight and didnt have a room. Staff totally overwhelmed. Stay elsewhere
Business response:
Dear James, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Mana... read more
Disappointing.. Very tired facility
Business response:
Dear Cynthia, Thank you for reviewing your stay with us, and we sincerely apologize for the housekeeping and maintenance issues you encountered during your stay. We strive to create a comfortable and satisfying environment for our guests, so we deeply regret not meeting your expectations. We hope you will choose to stay with us again so we can show you the excellent stay you deserve and should always expect from us. Sincerely,Hotel Management
Customer service was not good. Also breakfast is not included. Properties idea of breakfast is granola bars.
Business response:
Dear Gilberto, Thank you for choosing to stay with us. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience, and we are disappointed that the breakfast option fell short of your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope you will give us another chance to give you the hospitality you deserve.Sincerely,Hotel... read more
Absolutely waste of money. Staff behavior is rude enough. As I already paid that’s why I had to stay. I have visited so many places in US but never seen such a dirty hotel/ stay/ motel. Minimum tea or coffee was also unavailable in the hotel.
Business response:
Dear soumi, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. We hope you will allow u... read more
Hotel had overbooked and I wasn't able to check-in when I arrived. The front desk didn't offer anything but a weak apology. I asked for them to find another room with the difference covered via voucher, etc. The other hotels in the immediate area had availability, but out of pure luck, someone called to cancel their reservation. I was able to use that room instead. I'm not sure if I would have been compensated for the difference between the Extended Stay rate and the replacement Marriott rate (which I think is standard proce... read more
Business response:
Dear James, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Rest assured, we take this matter seriously and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.