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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in and free breakfast At Check in they sent us to a unmade room trash ,dirty bedding they did promptly move us to a different room. The hotel advertised a free breakfast what they offered when we got there something they called a grab and go, stale breakfast bar and a small prepackaged muffin very disappointed had to go out for breakfast. The hotel had a stale smell.
Business response:
Thanks for choosing us. We offer our sincere apologies for the odor issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near fu... read more
Poor Cleaning Policy I expected more from this hotel. Everything looked good upon checking in. However, it turned out that the hotel does not clean your room if you are staying less than five nights. I had to pay $ 15 extra to have what they call: Light cleaning. But, even thought I paid for three days light cleaning. I got two days only. The excuse I got was that the hotel was under staff, thus the cleaning person (only 1 person for the whole hotel with more than 100 rooms) was not able to complete the cleanings for the day... read more
Business response:
Thank you for being our guest and for your reviewing your stay. We appreciate your feedback about our housekeeping services and apologize for your disappointment. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We apologize for any miscommunication about this during check-in. We hope you consider staying again the next time you are in the area. Sincerely, Hotel Management
Many other hotel options; choose one I have reasonable expectations of a budget hotel such as Extended Stay America, but this location failed to meet them. We were first put in a room with heavy cigarette smoke smell and a nonfunctional A/C unit. We were moved down the hall, without apology or help with luggage, to a room without smoke and a barely functionig A/C with a noisy compressor that cycled on and off every 30 seconds.the room remained hot and humid all night. The bathtub was peeling and had no drain cover. The showe... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room smelled like cigarette smoke. The air conditioner was not cooling the room. Everything about the room felt damp, especially the carpet. I do not recommend this hotel.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
This hotel does not have breakfast. It is a gross misrepresentation. They have coffee with a bottle of Coffee Mate and a box of cereal bars. There are packets of instant oatmeal but you have to eat it with Coffee Mate. It’s a joke.
Business response:
Agnes, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
No cups of any kind in room! When I called she asked me to come to front desk to pick up a couple! No do not disturb tags in room! No breakfast just couple of muffins.
Business response:
Sam, thank you for your review. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
We had asked for queen bed but we got two twins Then at the room we noticed they had left the windows open so there was water all over Eventually they gave us a queen bed. Bathroom needed repair and renovation, so much that we didn’t feel like taking a shower the next day. Lobby was very uninviting and awkward. Staff were busy in other rooms behind the counter. Will not go back.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.