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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff were very friendly and helpful. Hotel smelled like weed everywhere, and the rooms also had a smell (not sure if it was weed or something else). Parking lot and stairs to the hotel from the parking lot also smelled like weed. The room itself was fine, but seems overpriced for what it is. There was no housekeeping while staying, only before and after your stay.
Business response:
Dear Kristen, Thank you for your review. We are pleased to hear that our staff made a positive impression with their friendliness and helpfulness, and that the room was satisfactory. However, we are sorry to learn that the overall environment detracted from your comfort. We understand how important a fresh and welcoming atmosphere is, and your feedback has been shared with our team. Thank you for your patience. We hope to have the opportunity to provide a more pleasant and comfortable stay in the future. Sincerely, Hotel Man... read more
There was a tiny bit of a smell in the room when I walked in but other than that it was a very nice room and hotel
was great and what i needed good job
Business response:
Dear Burke, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Good stay, quiet, clean, no security deposit added, no issues
I was nervous due to negative reviews, however I had a good 3 night stay. The room was clean, smelled good and had a kitchen. Unfortunately there was no silverware but it was no big deal. An hour after my check in a staff member from the front desk contacted me to ensure I was happy. Overall, great experience
Business response:
Dear Briann, Thank you for sharing your experience with us! We're thrilled to hear that your three-night stay was a positive experience. It's wonderful to know that you found the room clean, fresh, and well-equipped, and that our front desk team reached out to ensure your comfort. Your feedback helps us continue to improve, and we're grateful that you gave us the chance to exceed your expectations. We hope to welcome you back again soon to Extended Stay America! Sincerely, Hotel Management
Room was fine, staff was friendly.
Room dirty and old (appliances) even though they were “renovated”.
Business response:
Dear Michael, Thank you for your review. We are sorry to hear that your room did not meet expectations in terms of cleanliness and the condition of the appliances. While we strive to keep our renovated spaces fresh and functional, it’s clear we missed the mark during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your patience, as it helps us identify areas for improvement and ensure a better experience for future guests. We hope you will consider ... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,311 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.