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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room had no shower curtain and no heat, my second room was better but the property itself can use some deep cleaning and upgrades.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize that your first room was missing essential amenities and had issues. While we are glad the second room was better, we regret that the overall property did not meet your expectations. Your comments about cleanliness and the need for upgrades are very important to us, and we will be reviewing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your patience and hope to provide you with a more ... read more
Room was great and so was the staff!
Business response:
Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
少しでも安く泊まりたかったので、多少の不便さや不具合は、こんなもんだろう、と、受け入れたが、人によっては耐え難いかもしれない、と、感じた。（ロビーに行けば無料で貰えるはずだったシャンプーの在庫が切れていた。ドライヤーが動かなかった。部屋に何かが焦げたような少しきつめの異臭があった）
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent visit. We appreciate your understanding and are glad you were able to make the most of your stay despite certain aspects that did not align with your expectations. Your remarks are helpful, as they guide us in refining the experience we aim to provide. Our team will discuss the concerns you noted to ensure greater consistency and comfort for all guests. We value your perspective and hope to welcome you again under better circumstances. Sincerely, Hotel Managem... read more
Very comfortable and staff was great and accommodating!
Business response:
Dear Guest, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. We look forward to another opportunity to welcome you back soon. Thank you for choosing Extended Stay America. Sincerely, Hotel Management
Thank you Amanda for going above and beyond.
The heat and air conditioning were good. Hotel staff were friendly.
Business response:
Dear Guest, Thank you for your kind feedback. We are glad to hear that you found the room comfortable and that our staff made a friendly impression during your stay. Your comments mean a lot to us, and we look forward to welcoming you back again to Extended Stay America. Sincerely, Hotel Management
Great staff rooms are okay
Room was nice, quiet. Clock not showing the right time, phone broken.
Business response:
Dear Guest, Thank you for your kind words about the room and the atmosphere around. We are glad you had a comfortable stay. However, we are sorry for the inconvenience caused by the clock and phone not functioning properly. Your comments have been shared with our maintenance team to ensure these issues are promptly addressed. We appreciate your feedback and hope to welcome you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,398 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.