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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heat and air conditioning were good. Hotel staff were friendly.
Business response:
Dear Guest, Thank you for your kind feedback. We are glad to hear that you found the room comfortable and that our staff made a friendly impression during your stay. Your comments mean a lot to us, and we look forward to welcoming you back again to Extended Stay America. Sincerely, Hotel Management
Great staff rooms are okay
Room was nice, quiet. Clock not showing the right time, phone broken.
Business response:
Dear Guest, Thank you for your kind words about the room and the atmosphere around. We are glad you had a comfortable stay. However, we are sorry for the inconvenience caused by the clock and phone not functioning properly. Your comments have been shared with our maintenance team to ensure these issues are promptly addressed. We appreciate your feedback and hope to welcome you back to Extended Stay America. Sincerely, Hotel Management
No comment
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. Your input is important to us, and we hope to have the chance to provide a positive impression in the future. Sincerely, Hotel Management
The girl that checked us in was the absolute SWEETEST!!
Staff was excellent. However, the room was horrible. No AC/ heat for the entire first night along with no TV. It was an awful night after being totally exhausted from a long day.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our helpful staff, we hope to have another occasion to host you in the future and pro... read more
Todo bien
Breakfast needs to be better
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. Apart from this, we hope everything was pleasant. We hope to host you again whenever your travels bring you to the area. Since... read more
Our room looked nothing like the pictures, kitchen area outdated and in disrepair, refrigerator making a loud knocking noise, beds were uncomfortable, front staff upon check in was visiting in lobby with family member who was swearing on the phone, parking was behind building in a dimly lit parking garage, I did not feel safe with my 2 teenagers, breakfast was pre wrapped muffins and cereal bars, definitely not worth the price I paid for one night! I will not be back!!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,369 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.