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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Todo bien
The kitchen set up was OK except nothing was included. We had to go to the front desk to get plates, knives, forks, etc. We felt the area was probably not very safe.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. The safety and security is always ou... read more
The Oarking lot was scary! Verydark and felt unsafe, especially if you're a female!! Need more lighting. The Hotel is old and needs to be renovated. For example the Fridge was rusty and hard to open.. The bright side was the young man working at the reception desk! Very patient and cordial! Kudos to him..
Business response:
Dear Guest, We appreciate you sharing your thoughts and are truly sorry that certain aspects of your visit did not feel comfortable. Guest safety and satisfaction are extremely important to us, and your feedback regarding the parking area and room condition will be carefully shared as we continue to make improvements to the property. Also, please know that we maintain strict safety and security measures for the comfort and peace of mind of all our guests. It is wonderful to know our front desk associate made a positive impre... read more
Hotel staff were very friendly and helpful. Hotel smelled like weed everywhere, and the rooms also had a smell (not sure if it was weed or something else). Parking lot and stairs to the hotel from the parking lot also smelled like weed. The room itself was fine, but seems overpriced for what it is. There was no housekeeping while staying, only before and after your stay.
Business response:
Dear Kristen, Thank you for your review. We are pleased to hear that our staff made a positive impression with their friendliness and helpfulness, and that the room was satisfactory. However, we are sorry to learn that the overall environment detracted from your comfort. We understand how important a fresh and welcoming atmosphere is, and your feedback has been shared with our team. Thank you for your patience. We hope to have the opportunity to provide a more pleasant and comfortable stay in the future. Sincerely, Hotel Man... read more
There was a tiny bit of a smell in the room when I walked in but other than that it was a very nice room and hotel
We found a cockroach in our room . I’ll never be staying here again . No breakfast just coffee and it was done by 9:30
Business response:
Dear Guest, Thank you for your feedback. We are very sorry your stay did not meet expectations. Our property is regularly treated with professional pest control to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. Additionally, our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. Our goal is to provide a comfortable and reliable experi... read more
Room dirty and old (appliances) even though they were “renovated”.
Business response:
Dear Michael, Thank you for your review. We are sorry to hear that your room did not meet expectations in terms of cleanliness and the condition of the appliances. While we strive to keep our renovated spaces fresh and functional, it’s clear we missed the mark during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your patience, as it helps us identify areas for improvement and ensure a better experience for future guests. We hope you will consider ... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,324 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.