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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was nervous due to negative reviews, however I had a good 3 night stay. The room was clean, smelled good and had a kitchen. Unfortunately there was no silverware but it was no big deal. An hour after my check in a staff member from the front desk contacted me to ensure I was happy. Overall, great experience
Business response:
Dear Briann, Thank you for sharing your experience with us! We're thrilled to hear that your three-night stay was a positive experience. It's wonderful to know that you found the room clean, fresh, and well-equipped, and that our front desk team reached out to ensure your comfort. Your feedback helps us continue to improve, and we're grateful that you gave us the chance to exceed your expectations. We hope to welcome you back again soon to Extended Stay America! Sincerely, Hotel Management
Room was fine, staff was friendly.
Staff were very helpful-tubs have no stoppers so baths are impossible and shower lever only worked sometimes; coffee was not available at all times as advertised; packaged muffins and oatmeal are not what one would call ‘breakfast’ as advertised; there were no dishes or utensils in kitchen if one felt like bringing food to the room; no rugs in the floor makes for hearing your neighbors every time they moved a chair
For the price, it’s okay. But, pillows are small, mattress is hard, and there was no coffee as promised in the morning. Also, parking lot is dirty. Staff is friendly and nice.
The room size was very good for handicap accessibility.
The room was clean and the toilet and shower worked. Parking was easy. That was the highlight. The metal striker plate on the door was loose and had wood screws in it. We had a hard time with the door closing all the way on the first or even the second try. The mircowave didnt work. It was on with the bag of frozen asparagus spinnng and supposedly heating up for over 5 minutes and was still cold as ice after. The freezer decided to drip into the fridge. The electric stovetop was sooty and only one of the two burners worked. ... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,290 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.