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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
la ducha no estana limpia
My first room had no shower curtain and no heat, my second room was better but the property itself can use some deep cleaning and upgrades.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize that your first room was missing essential amenities and had issues. While we are glad the second room was better, we regret that the overall property did not meet your expectations. Your comments about cleanliness and the need for upgrades are very important to us, and we will be reviewing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your patience and hope to provide you with a more ... read more
Room was great and so was the staff!
Business response:
Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
少しでも安く泊まりたかったので、多少の不便さや不具合は、こんなもんだろう、と、受け入れたが、人によっては耐え難いかもしれない、と、感じた。（ロビーに行けば無料で貰えるはずだったシャンプーの在庫が切れていた。ドライヤーが動かなかった。部屋に何かが焦げたような少しきつめの異臭があった）
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent visit. We appreciate your understanding and are glad you were able to make the most of your stay despite certain aspects that did not align with your expectations. Your remarks are helpful, as they guide us in refining the experience we aim to provide. Our team will discuss the concerns you noted to ensure greater consistency and comfort for all guests. We value your perspective and hope to welcome you again under better circumstances. Sincerely, Hotel Managem... read more
Very comfortable and staff was great and accommodating!
Business response:
Dear Guest, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. We look forward to another opportunity to welcome you back soon. Thank you for choosing Extended Stay America. Sincerely, Hotel Management
Thank you Amanda for going above and beyond.
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,478 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.