Extended Stay America - White Plains - Elmsford

Business response:

Dear Guest, Thank you for choosing us. We appreciate your feedback and hope your overall stay was pleasant. Your remarks for the clean room have been joyfully passed to our housekeeping team. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and found us to be an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you so much for your kind words. We are delighted to hear that you enjoyed a comfortable and safe stay at an affordable rate. It’s especially rewarding to know that Maria provided best service and your recognition will be shared with her and the team. We truly appreciate your feedback and look forward to welcoming you back again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize that your first room was missing essential amenities and had issues. While we are glad the second room was better, we regret that the overall property did not meet your expectations. Your comments about cleanliness and the need for upgrades are very important to us, and we will be reviewing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your patience and hope to provide you with a more ... read more