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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Oarking lot was scary! Verydark and felt unsafe, especially if you're a female!! Need more lighting. The Hotel is old and needs to be renovated. For example the Fridge was rusty and hard to open.. The bright side was the young man working at the reception desk! Very patient and cordial! Kudos to him..
Business response:
Dear Guest, We appreciate you sharing your thoughts and are truly sorry that certain aspects of your visit did not feel comfortable. Guest safety and satisfaction are extremely important to us, and your feedback regarding the parking area and room condition will be carefully shared as we continue to make improvements to the property. Also, please know that we maintain strict safety and security measures for the comfort and peace of mind of all our guests. It is wonderful to know our front desk associate made a positive impre... read more
Hotel staff were very friendly and helpful. Hotel smelled like weed everywhere, and the rooms also had a smell (not sure if it was weed or something else). Parking lot and stairs to the hotel from the parking lot also smelled like weed. The room itself was fine, but seems overpriced for what it is. There was no housekeeping while staying, only before and after your stay.
Business response:
Dear Kristen, Thank you for your review. We are pleased to hear that our staff made a positive impression with their friendliness and helpfulness, and that the room was satisfactory. However, we are sorry to learn that the overall environment detracted from your comfort. We understand how important a fresh and welcoming atmosphere is, and your feedback has been shared with our team. Thank you for your patience. We hope to have the opportunity to provide a more pleasant and comfortable stay in the future. Sincerely, Hotel Man... read more
There was a tiny bit of a smell in the room when I walked in but other than that it was a very nice room and hotel
was great and what i needed good job
Business response:
Dear Burke, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Good stay, quiet, clean, no security deposit added, no issues
Room dirty and old (appliances) even though they were “renovated”.
Business response:
Dear Michael, Thank you for your review. We are sorry to hear that your room did not meet expectations in terms of cleanliness and the condition of the appliances. While we strive to keep our renovated spaces fresh and functional, it’s clear we missed the mark during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your patience, as it helps us identify areas for improvement and ensure a better experience for future guests. We hope you will consider ... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.