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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay, quiet, clean, no security deposit added, no issues
I was nervous due to negative reviews, however I had a good 3 night stay. The room was clean, smelled good and had a kitchen. Unfortunately there was no silverware but it was no big deal. An hour after my check in a staff member from the front desk contacted me to ensure I was happy. Overall, great experience
Business response:
Dear Briann, Thank you for sharing your experience with us! We're thrilled to hear that your three-night stay was a positive experience. It's wonderful to know that you found the room clean, fresh, and well-equipped, and that our front desk team reached out to ensure your comfort. Your feedback helps us continue to improve, and we're grateful that you gave us the chance to exceed your expectations. We hope to welcome you back again soon to Extended Stay America! Sincerely, Hotel Management
Room was fine, staff was friendly.
Staff were very helpful-tubs have no stoppers so baths are impossible and shower lever only worked sometimes; coffee was not available at all times as advertised; packaged muffins and oatmeal are not what one would call ‘breakfast’ as advertised; there were no dishes or utensils in kitchen if one felt like bringing food to the room; no rugs in the floor makes for hearing your neighbors every time they moved a chair
Business response:
Dear Marilyn, We’re sorry for the inconvenience you faced during your time with us. The details matter, and we understand how they impacted your comfort. We also regret the noise disturbances caused by the other guests. Your feedback has been shared with our management and operations teams to help improve both amenities and guest experience. We appreciate your patience and hope to have the opportunity to offer a more seamless stay in the future. Sincerely, Hotel Management
For the price, it’s okay. But, pillows are small, mattress is hard, and there was no coffee as promised in the morning. Also, parking lot is dirty. Staff is friendly and nice.
Business response:
Dear Michael, Thank you for taking the time to share your feedback. We’re delighted that our team was able to make your stay welcoming and enjoyable. At the same time, we regret that certain aspects of your visit did not meet your expectations. Your comments have been shared with our team to help us enhance both comfort and service for future guests. Feedback like yours is invaluable, and we look forward to the opportunity to provide an even more comfortable and satisfying experience during your next stay. Sincerely, Hotel M... read more
The room size was very good for handicap accessibility.
Business response:
Dear Maxine, Thank you for your recent stay. We are glad that you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay so that they will be pleased with your feedback. Thank you once more for your review, and we look forward to seeing you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,410 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.