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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were very respectful as was manager. Fire alarm was being tested and woke me up. Many guest smoking pot in garage. Wotnessed a drug deal. For the price was good, not great. Might consider staying again if the price was right and the garage was better lit and patrolled.
Business response:
Dear Christopher, Thank you for reviewing your stay at Extended Stay America. We appreciate your recognition of our team’s courteous service, including our manager. We apologize for the disruption caused by the fire alarm testing and for the activity in the garage. While smoking is permitted only in designated areas, it should never affect our non-smoking guests, and we hope you will accept our sincerest apologies. Your comments regarding lighting and security are essential, and we will share them with the appropriate teams ... read more
comfy rooms and very clean
The hotel is located near interstate 87 and just past the Mario Cuomo Bridge, which is convenient. The hotel itself, particularly the customers aren't the typical customers one would find at a hotel. The rooms themselves are not attractive. The rooms have no warmth whatsoever.
Business response:
Dear Frederick, Thank you for taking the time to share your experience. While we’re glad the location provided convenience for your visit, we regret that the accommodations and atmosphere did not feel welcoming or comfortable. Your observations are important to us and will be shared with the team as we continually look for opportunities to improve the environment for all guests. We appreciate your feedback and hope you will consider staying again so we can better meet your expectations. Sincerely, Hotel Management
The property was good. Need to work on breakfast. No cereal, milk or juice. Only coffee and tea. Love the fact they there was plenty of parking. Will definitely come back.
Location was convenient and accessible to all major shopping areas and restaurants
Business response:
Dear Karen, Thank you for staying at Extended Stay America! We are glad to hear that you enjoyed the benefits of our convenient location, with easy access to shopping and dining options. It was lovely hosting your visit. We appreciate you choosing us and hope to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,413 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.