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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This would be considered a no frills hotel to just crash at night to sleep. There’s no lounge to sit in the lobby. The room was clean but the kitchenette needs an upgrade. The outside of the hotel could use a good pressure wash including the parking areas. There should be a sitting area at least in the back of the hotel. The staff were great and accommodating.
Business response:
Dear Mildred, Thank you for sharing your thoughts with us. We're glad to hear our team made a positive impression and that your room met expectations for cleanliness. We also appreciate your suggestions regarding enhancements to our property, as guest input plays a vital role in shaping future improvements. It was a pleasure to host your stay, and we look forward to welcoming you again and providing an even more enjoyable experience on your next visit. Sincerely, Hotel Management
I recently stayed at your hotel and wanted to share my experience. The staff at check-in and check-out were very nice and welcoming, which made the process smooth and easy. The hotel itself was clean and comfortable, and I appreciated the overall atmosphere. However, I did notice that the parking garage and the escalator areas had a strong smell of weed throughout my stay. This took away from the otherwise pleasant experience. I hope this can be addressed to improve the environment for all guests.
Business response:
Dear Richard, Thank you for sharing your experience with us. We’re pleased to know you felt well cared for by our team and enjoyed the comfort and cleanliness of your accommodations. We also value your comments regarding the condition of the common areas and understand how this affected your overall impression. We strive to offer a pleasant and inviting atmosphere for every guest, and we’re sorry this aspect fell short. Your feedback will be shared with the appropriate teams to ensure we’re taking all necessary steps to enha... read more
Desk staff was great
Great stay
Business response:
Dear Guest, We are glad to hear you had a great stay! That kind of feedback means a lot to the team at Extended Stay America. We are always working to provide a welcoming environment where guests can feel at ease, so it’s wonderful to know we hit the mark for you. We look forward to welcoming you back whenever your travels bring you our way! Sincerely, Hotel Management
10/10 rate
The place is clean personal are very friendly.
Business response:
Dear Eric, We are so glad you noticed the cleanliness and the warm hospitality during your stay! At Extended Stay America, creating a welcoming and well-kept environment is always a top priority. It’s great to hear that our team's efforts made a positive impression. Your feedback truly encourages us to keep doing our best. We look forward to the opportunity to welcome you back for another enjoyable visit. Sincerely, Hotel Management
This hotel was great for our overnight trip. The staff was friendly and knowledgeable. The hotel was quiet and we had a peaceful night's sleep. Would highly recommend! Special thanks to Jon, who made check in an easy process!
Business response:
Dear Shawanda, Thank you for sharing your kind words! We are thrilled that your overnight stay was enjoyable and that you found the environment peaceful. It’s especially great to hear Jon helped make check-in smooth—he’ll be happy to know he made a difference. We’re so glad you had a positive experience at Extended Stay America and truly appreciate your recommendation. We look forward to welcoming you back in the future! Sincerely, Hotel Management
The parking lot needs attention
Business response:
Dear Jesus, Thank you for taking the time to share your feedback. We’re always looking for ways to enhance the guest experience, and observations like yours help guide those improvements. We will certainly share your feedback with the team regarding the outdoor areas to ensure they remain safe and welcoming. We appreciate your input and hope to have the opportunity to welcome you again. Sincerely, Hotel Management
Clean and outdated
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,308 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.