Extended Stay America - White Plains - Elmsford

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sasha, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you found us to be a great value, but we're sorry for the inconvenience you had at the time of check-in. We have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review. We're thrilled to read about the excellent service you received from Dashia and how her actions exceeded your expectations. Please be assured we will share your compliments with her. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Joseph, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jacy, thank you for making our hotel your home away from home. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Susanah, thank you for being our guest. We are sorry for the cleanliness issues you had in your rooms. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Jay, it was a pleasure having you as a guest at Extended Stay America. We are delighted to read you found our location convenient for your needs and that we were able to meet your expectations at a great price. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we are sorry that our location wasn’t much appealing to you and that we couldn't provide you with an excellent breakfast. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management