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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the parking was soooo congested. My key card kept getting deactivated after the third time the staff finally said if you put it next to your phone or credit cards it would deactivate, which I felt like is something you should say when checking in. We had to continually ask for towels bc they only gave you sets of two and they don’t clean the room if you leave for the day. The bed covers were THIN as ever and the water wouldn’t get hot. It stayed luke warm. We ended up checking out Sunday, my husband forgot his ... read more
Business response:
Dear guest, thank you for taking the time to share your review with us. We are so sorry for the disappointing stay and for the many frustrations you encountered with your key card and housekeeping. We have alerted the appropriate team members and are confident this has been addressed. We are also sorry you have yet to be reunited with the misplaced personal item. We work hard to make sure these items are returned to our guests and so sorry we have been unsuccessful in your case. Thank you again for staying with us and we hop... read more
I like they had a kitchen but they had no cups or glasses to use in the kitchen
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We value your great feedback and look forward to welcoming you back. Sincerely, Hotel Management
It was easy to locate and the front desk staff was very helpful.
Business response:
Thank you for being our guest. It’s a pleasure to know you liked our location as well as our courteous associates. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Sasha, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Great price. You get what you pay for. Check in is long, only 1 staff at the front desk
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you found us to be a great value, but we're sorry for the inconvenience you had at the time of check-in. We have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The manager Dashia was very professional and nice!!!! She needs a promotion for her customer service.
Business response:
Thank you for the wonderful review. We're thrilled to read about the excellent service you received from Dashia and how her actions exceeded your expectations. Please be assured we will share your compliments with her. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Joseph, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The stAff is always helpful this is why I I'm always stay here never have a problem
Business response:
Jacy, thank you for making our hotel your home away from home. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,428 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.