Extended Stay America - White Plains - Elmsford

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jamie, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you experienced and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to thoroughly inspect the suite before allocating it to our future guests. We are also sorry we missed meeting some of your expectations with regards to the layout of the room. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determinin... read more

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Aisha, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although you liked our courteous associates, we regret if any inconvenience caused during your stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Gia, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you loved your accommodations and that you had a pleasant stay with us. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Anita, thank you for reviewing your stay with us. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we had an idea about this so we would have happily moved you to some other room. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management