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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room wasn’t even cleaned dirty cups everywhere and the bed wasn’t even made I complained but at least the next room was made up but the front desk lady was very helpful
Business response:
Brian, thank you for staying with us. We are sorry for the cleanliness issue you had in your first room, but we are happy that our staff resolved it to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The only failure was not letting one know that anything you really need you must bring yourself. There was not even a plastic glass in the room with which one could rinse their mouth well or take medication .
Business response:
Kenneth, thank you for staying at Extended Stay America and for sharing your comments online. After reading your feedback about our amenities, it appears we may have missed an important communication during your check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our team to communicate this more clearly going forward. We hope you will choose us again on your next visit to the area. Sin... read more
Room smelled like cigarettes
Business response:
We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Loved our stay!! Defiantly recommend this hotel!!
Business response:
James, thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Mass to NY It was good I checked out and thought I was Traveling back to mass but my friends and I decided to stay another night they put us in the same room that I checked out of I rebooked a new room through a third-party they gave me the same room I just checked out of about an hour ago and it wasn’t clean yet and had our same dirty towels on the floor I had to clean it myself but besides that it was so much fun and nice but for the money traveling back to mass but my friends and I decided to stay another night they put u... read more
Business response:
Lacey, we sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
A very basic place. It meets the requirement for a stay, but the pillows are in need of an update.
Business response:
We appreciate you choosing our hotel and for providing your rating. It felt good to read you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Robyn, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a generous score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great hotel for the price Staff very friendly and helpful. Had a great stay. Bed very comfortable
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you loved our friendly staff and that we met all your expectations at a great price. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.