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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent room, no extras There’s a kitchen in the room but no dishes or silverware. There’s a small fitness room but no Bathroom or drinking fountain. Breakfast was minimal. The positives were large room , clean, comfortable beds
Business response:
Thank you for staying with us. We are pleased to know you liked your well-maintained room and overall had a pleasant stay. However, we apologize for the miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, but it appears as if we failed to share this information. To ensure cleanliness for every guest, we keep the dishware at our front-desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our... read more
Very unassuming Smelly in the hallways, like a fish market. No coffee in the room or in lobby. When spend over a hundred dollars for any room, coffee should be standard
Business response:
Charles, thanks for staying at our hotel. We are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Nice location but.... Needs improvement. Not the best hotel but if you are only there for a short stay it's doable.
Business response:
Thank you for being our guest and for evaluating your stay. We are happy you were pleased with our convenient location, but we are sorry we missed meeting some of your expectations. We appreciate your suggestion and hope to see you again for a much better experience. Sincerely, Hotel Management
Very nice rooms Lots of parking.Easy check with the Orbitz reservation
Business response:
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Business response:
Michelle, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Elmsford Idyll A comfortable weeklong stay at a no-frills chain. The professionalism, curtesy and general niceness of alll the staff made for a pleasant stay.
Business response:
Maxene, thanks for staying at Extended Stay America again. We are pleased you received excellent customer service from our staff and that you had an enjoyable stay. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Room dingy & foul smelling No glasses in room TV in very poor condition “Breakfast “ offered was ridiculous & a waste of time
Business response:
Robert, thank you for evaluating your stay. We sincerely apologize for the cleanliness issue you had while here and that you were unhappy with our breakfast facilities. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. In regard to breakfast, your feedback has been shared with the concerned team members to improve our guest experiences. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Well........ Very Transient house keeping is not the greatest in the common areas of the property. Room has a small kitchen with no pots, pans, silverware or anything else. Spoke with a couple of residents and they said to not keep anything of value in your car. One person told him he was broken into twice in the last month.
Business response:
We sincerely apologize for the issue you had during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.