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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can’t beat the price, BUT….. Front desk people were extremely nice. The hotel looks good from the outside and in the lobby. Staring at the hallway entry door to all the room doors everything is worn and dirty. Everything needs fresh paint. The room reeked of smoke. It was late and we were too tired to change rooms and figured it was possible they all were like that. I did notify the front desk because I didn’t want to be charged the $250 smoking penalty. The room was decent looking. The bathroom ceiling was cracked and peele... read more
Business response:
Dear CATHY, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns and improve the overall quality of our services. We value you as a loyal guest and would appreciate the oppo... read more
Concerned with my stay. The desk attendant was kind. My room was clean enough. The exterior looks nice but the stairwells and hallways and public spaces inside were concerning. I felt a little concerned for my safety as a solo traveler. There was a hole punched or made in my bathroom door that was not fixed and just felt unprofessional and unsafe.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. While we are glad to read that you found our desk attendant kind and your room clean, we apologize for any concerns you had regarding the condition of our stairwells, hallways, and public spaces. Your safety and comfort are our top priorities, and we take your comments seriously. We will address the issues you mentioned promptly to ensure a more professional and secure environment for our guests. We appreciate your understanding and hope to have the oppo... read more
They didn't even provided toiletries
Business response:
Dear Amreen, Thank you for commenting on your recent experience at our property. We strive to provide our guests with the best possible experience during their stay with us, and we understand that effective communication is key to achieving this goal. Therefore, we apologize for any miscommunication that may have occurred on our part and would like to clarify that guests are welcome to bring their items to use in their suites. To ensure maximum comfort and convenience, we provide complimentary hair dryers and toiletries at o... read more
It very clean and equipment didn't work staff unprofessional just wasn't a good time gave me a off feeling the whole time
Business response:
Dear Bobby, We appreciate your feedback regarding your recent stay. We regret that we were unable to meet your expectations. Your input is highly valuable to us, and we will utilize it to enhance our services. We sincerely apologize and hope for the opportunity to demonstrate our improved services to you in the future.Sincerely,Hotel Management
We stayed here overnight and I will not be coming back.The bathroom had no hand soap, when I opened the fridge it had smeared ketchup on the bottom, the floors had what looked to be blood on the carpets. The room did not seem like it was cleaned very well when we got there. When we first checked in the floor above us had kids stomping around and that lasted until we left. The halls and elevator smelt like cigarettes and weed. Across the hall from our room someone had dogs that were barking. When my son got back from his conc... read more
Business response:
Dear Rachelle, Thank you for being our guest and posting a review. We truly regret to learn about your disappointing experience at our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Manag... read more
Had to call staff number to get someone to get our room key.
Business response:
Dear Tiffany, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you with the hospitality you deserve.Sincerely,Hotel Management
A lot of wear and tear. Carpets in hall and room dirty and stained.
Business response:
Dear Marcella, Thank you for reviewing your stay with us. We apologize for the disappointment caused by the condition of the hall and room. Maintaining a clean and comfortable environment is a top priority, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address the issues with our housekeeping team to ensure improvements. Please know that we take your comments seriously and will work diligently to enhance our guests' experience. We hope to have the opportunity to make su... read more
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.5 star rating with 1,200 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.