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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to call staff number to get someone to get our room key.
Business response:
Dear Tiffany, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you with the hospitality you deserve.Sincerely,Hotel Management
A lot of wear and tear. Carpets in hall and room dirty and stained.
Business response:
Dear Marcella, Thank you for reviewing your stay with us. We apologize for the disappointment caused by the condition of the hall and room. Maintaining a clean and comfortable environment is a top priority, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address the issues with our housekeeping team to ensure improvements. Please know that we take your comments seriously and will work diligently to enhance our guests' experience. We hope to have the opportunity to make su... read more
Property and room in no so good condition, hallways and room had a strange scent.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to sh... read more
Not great at all This hotel needs help. The beds were so firm it was like laying on the floor. The room was dirty, clothes left in the dresser, dead cockroach smashed to the wall in the bathroom, and stains all over the carpets. The second floor, where we stayed, smelled of smoke everywhere.
Business response:
Dear Lacey, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Wichita.Sincerely,... read more
Needs a major remodel.
Business response:
Dear Christopher, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
It was OK but the pics online are stock photos. Makes it look much nicer.
Business response:
Dear Kirk, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. It is never our intention to disappoint a guest, and we apologize for not meeting your expectations. Your feedback has been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Thank you again, and we wish you all the best.Sincerely,Hotel Management
staff was rude didn't know what they were doing took 40 min to check in because she couldn't figure it out, no handicap rooms & no rooms with 2 beds had to sleep on couch!!!
Business response:
Dear Deanna, Thank you for sharing your feedback about your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, we apologize for any inconvenience caused due to a slower check-in process. Rest assured, we're taking steps to address this issue promptly and ensure a smoother check-in experience for all our guests. We appreciate your... read more
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.6 star rating with 1,182 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.