Extended Stay America - Wilmington - New Centre Drive

Business response:

Jerry, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shareka, thank you for choosing to stay at Extended Stay America. It is great to know you had a nice time with us and that you were impressed with our courteous associates. Thank you for your kind comments, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

David, thank you for sharing your feedback. Although you had an overall pleasant stay, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We value your business and hope to welcome you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Katherine, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you had a memorable time with us. It was a pleasure having you at Extended Stay America, and we look forward to serving you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know of the smoke issues you encountered in your suite. This is a concern for us because all of our suites are non-smoking. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Terence, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Kyle, thank you for being our guest. We are glad to know you were pleased with the service you received from our associates and that our location close to the beach worked well for you. However, we are sorry for not meeting some of your expectations and for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we are working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you.... read more