This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well there was food in Freezer, Old Whole Fallon Of Milk left open in Refrigerator & Other half-Eaten Food in refrigerator. And it was...A Handicap Room ???
Business response:
Thank you for your review. We regret the issues you faced in your room. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Southern Ultra Tour Really good deal. Great room! Great location! Attendant could improve with soft skills.
Business response:
William, it is great to learn your Southern Ultra Tour brought you to us at Extended Stay America. Thank you for sharing how much you liked our excellent location and rooms. We have also shared your feedback with our staff to improve the experience of our future guests. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
The property itself wasn’t really an issue, but it did have a bad smell throughout the hotel and could use some renovating. We were very disappointed in the “breakfast” as our idea of breakfast isn’t a cart with instant oatmeal and granola bars. Our room could’ve used a deeper clean. We didn’t have any issues during our stay but I’m not sure we would stay again.
Business response:
Thank you for staying at our hotel. Although you had an overall pleasant experience, we apologize for the odor you experienced during your stay. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We value your suggestions as well as observations and hope you will consider staying with us again. Sincerely, Hotel Management
Check in was flawless. Front desk was very accommodating.
Business response:
Nancy, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with the staff mentioned. We look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management
Love that it was pet friendly and the staff was all very happy and kind. The property itself was eh, parking lot was kind of sketchy.
Business response:
Thank you for being our guest. We are glad you loved our pet-friendly and cordial staff. However, we are sorry for the disappointment you had with our property and the parking area. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It was fine. Its a place to rest, shower and sleep. The continental breakfast is a few granolas and muffins.
Business response:
We are delighted you had a great stay at Extended Stay America. However, we regret our grab-and-go breakfast was not to your liking. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Just a Normal Basic Motel nothing special not really any thing to Bragg about and not any good working snack machines or breakfast just typical
Business response:
We are delighted you had a great stay at Extended Stay America. However, we regret any inconvenience caused. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.