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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No outside bences to enjoy outside. Could smell exhaust in morning in my room.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Kevin, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Decent for over night. Bed wasn’t very comfortable. Con
Business response:
Leah, thank you for choosing Extended Stay America for your overnight stay and letting us know you had an overall comfortable time with us. However, we are sorry for the issues you faced with the comfort of the bed and we have shared this with the appropriate team to take necessary measures. For future references, please let us know at the front desk as we will ensure your stay is not getting hampered. We hope to see you soon. Sincerely, Hotel Management
Room 231 - I killed 3 cockroaches during my 1-night stay.
Business response:
Trish, thank you for choosing us for your overnight stay. We apologize for the cleanliness issues you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The room smelled like smoke. The sink in the bathroom was stained. Breakfast was minimal. I guess that it was what I get for the price I paid.
Business response:
Susan, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We also regret the disappointment you with had with our grab-and-go breakfast. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. S... read more
Disappointed and won't stay again. The first room they checked us into had roaches. The room we ended up in was so hot and even with the ac on 65 it kept cutting off, and wouldn't stay cool. Housekeeping never came to the room, there was a room across the hall with a dog that barked ALL hours of the night to the point the front desk had to be called once. The only reason we stayed and did not request a refund was because of the ease of convenience, and only being there 2 days.
Business response:
Shania, we are truly sorry for the issue you experienced in both of your rooms and regret the inconvenience it caused. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We also apologize for the dog barking and the disturbance this caused. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.