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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was very disappointed with the breakfast. Coffee/Tea with individual wrapped muffin is not breakfast.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. However, from your rating it seems you had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
We enjoy a lot that night and we had to go a near Ihop for breakfast.
Business response:
Eduardo, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us an excellent score. However, we regret any inconvenience caused. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Property with fairly new updated, and had a kitchenette, but no breakfast, no room in the bathroom, no shampoo or conditioner, no vending or ice on each floor
Business response:
Thank you for choosing our hotel. We are sorry for the inconvenience caused due to our in-room-amenities. Please know, items such as bath amenities and toiletries are kept at the front desk and are always complimentary. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will choose us again so that we can provide you with a great experience. Sincerely, Hotel Management
All I really have to say is Tracy at the front desk went above and beyond for me and my family. The are a no BS hotel but definitely have heart. Thank You Tracy from bottom of my heart
It was walking distance to many of my favorite stores and restaurants.
Business response:
Thank you for your gracious review. We are thrilled to know you had a great stay and that you were impressed with our ideal location close to many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
It's Okay The beds was so uncomfortable. I didn't like that you didn't get room clean service. Overall we had an amazing time. So much to do around the hotel. Worth the trip.
Business response:
Anna, thank you for choosing to stay with us. We are glad you had a wonderful time with us at our hotel. However, we are sorry for the disappointment you had with our housekeeping policy and comfort of the bed. Your concerns will be shared with the appropriate team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Ehhhh, wouldn't rebook. Very old property, kitchenette felt like a 1980's apartment kitchen. Decor was very sparse and "thin". Breakfast was a just packaged muffins and granola, have to checkout the kitchen utensils and no in-room dishwasher. Maid service only every 7 days.
Business response:
Casey, thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Housekeeping service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Your feedback is appreciated, and we will re... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.