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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tired property. Needs refreshening Pillows were very bad. Bed ok. Very noisy air conditioning. Property a bit tired
Business response:
We appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort you had with the pillows and the disturbance caused by the HVAC unit. Your feedback for the HVAC unit has been shared with the maintenance team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
I cannot give this a fair assessment because I came in late in the evening and left in the morning. I didn't use any of their amenities or take check out if they actually provided breakfast. The one thing I wish was better was the bed was way to hard for my preference.
Business response:
Thank you for reviewing Extended Stay America online. We are delighted to know you had a pleasant stay and that you found our offerings to be according to your satisfaction. However, we regret the inconvenience you had with the bedding. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The bed mattress was good, firm. The receptionist was courteous. On the down side, the air conditioning unit was abrupt and loud. The TV had been mindlessly placed below the level of the bed (anchored as it was to a low table) - a real neck strain if watching in bed. The reading lamp next on the left side of the bed was missing a bulb. And the breakfast bar SUCKED .... coffee and stale muffins. Also I got tagged $28 for a 9 pound dachshund, the fee not obvious on the Expedia site. AMAZING THE CRAP THAT ONE CAN GET FOR A $180... read more
Business response:
Thank you for being our guest. We are glad you liked the tour bed and appreciated our friendly front desk associate. However, we are sorry for the problems you encountered in your room. We working with our team to ensure the noise issue with the AC is resolved immediately. We also appreciate your constructive comments that help us to improve. Thank you once more, and we hope to welcome you again soon. Sincerely, Hotel Management
Quick staying It Was quick sleep and leave trip so checked in by trainee but was ok. Guests were little weird but didn’t bothered us.
Business response:
Hakan, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Not so great... Not the greatest, but not the worst place. I expected the beds to be a little more comfortable. I felt like I was sleeping on a iron board. A/C unit was very noisy. Bathrooms have a leak on the shower head. I wouldn't recommend this place at all. I won't be staying here next time.
Business response:
Cory, thank you for being our guest. It was disheartening to read your review regarding the maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the maintenance team so that they can take the necessary actions. We are also sorry for the problems you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. We are sorry for th... read more
Great location for the price, but very bargain basement for what could be considered a hotel.
Business response:
Thank you for being our guest. We are glad you loved our convenient location and found us to be a great value. We are sorry there were few issues that kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The room size was good. They don’t stock dishes. You have to request them. No mini bottle of dish soap...only packets. No bathroom counter space to put toiletries was annoying. No back up toilet paper...had to ask for it. However, they accommodated me. Overall room was fairly comfortable, but it needs to be updated/refurbished. AC unit very loud. TV channels were minimal. Parking lot was way too small and not easy with loading/unloading or handicapped access. Lastly, the morning coffee and continental breakfast was pitiful. ... read more
Business response:
Thank you for choosing to stay with us. We are glad to read you liked the spaciousness of your room and had an overall pleasant visit. However, we are sorry for the disappointment you had with our in-room amenities. We value your feedback have shared it with our leadership team. Also, your concern regarding the air conditioning unit will be shared with our maintenance team. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.