This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property with fairly new updated, and had a kitchenette, but no breakfast, no room in the bathroom, no shampoo or conditioner, no vending or ice on each floor
Business response:
Thank you for choosing our hotel. We are sorry for the inconvenience caused due to our in-room-amenities. Please know, items such as bath amenities and toiletries are kept at the front desk and are always complimentary. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will choose us again so that we can provide you with a great experience. Sincerely, Hotel Management
All I really have to say is Tracy at the front desk went above and beyond for me and my family. The are a no BS hotel but definitely have heart. Thank You Tracy from bottom of my heart
It was walking distance to many of my favorite stores and restaurants.
Business response:
Thank you for your gracious review. We are thrilled to know you had a great stay and that you were impressed with our ideal location close to many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
It's Okay The beds was so uncomfortable. I didn't like that you didn't get room clean service. Overall we had an amazing time. So much to do around the hotel. Worth the trip.
Business response:
Anna, thank you for choosing to stay with us. We are glad you had a wonderful time with us at our hotel. However, we are sorry for the disappointment you had with our housekeeping policy and comfort of the bed. Your concerns will be shared with the appropriate team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Ehhhh, wouldn't rebook. Very old property, kitchenette felt like a 1980's apartment kitchen. Decor was very sparse and "thin". Breakfast was a just packaged muffins and granola, have to checkout the kitchen utensils and no in-room dishwasher. Maid service only every 7 days.
Business response:
Casey, thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Housekeeping service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Your feedback is appreciated, and we will re... read more
Our room smelled like smoke. There was never any of the grab and go breaking items. The room was run down and the kitchen area was not very clean.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincere... read more
The tv did not work, although we did get a discount. The tub was clogged and did not drain. The staff was rude and seemed uninterested in helping during our stay there.
Business response:
Please accept sincerest apologies for the service issues you encountered while here. We have shared your concerns with the teams, and we have taken actions to ensure that we do not repeat these issues in the future. Your feedback regarding the tub and television will be shared with our maintenance team so that corrective measures can be taken. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
clean, comfortable. A bit noisy, and no hair dryer provided in room
Business response:
Thanks for being our guest at Extended Stay America. We are glad to read you liked our well-kept property and had a comfortable stay. Please note, hair dyers are kept at the front desk and it’s complimentary. We hope you will stay with us again should you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.