This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price, this room was disappointing. The room smelled of pets AND cigarette smoke, despite their non-smoking status. Room showed general wear and tear. Most upsetting was the obvious lack of cleaning in the shower (hair stuck to walls with blue goo) and the filthy sheets with multiple stains and debris. Needed to request a fresh set and change them before even thinking about getting in the bed.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
I liked location I did’t like that it’s a condo type room. No coffee maker or cups. There was a tiny kitchen with appliances but you would need to supply everything. I’ve no plan to return.
Business response:
Thank you for being our guest at Extended Stay America. It is nice to know you were pleased with our convenient location. However, we can appreciate you were expecting a more well-equipped accommodations and we are sorry that hampered an otherwise exceptional impression. We would like to let you know that kitchenware for your suite is also available and kept at the front desk to ensure its cleanliness. We value your feedback and hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
I enjoyed my stay there the room was clean
Business response:
Robert, thank you for the feedback of your stay at Extended Stay America. We are glad you loved our clean suites and had an excellent experience with us. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We appreciate you being our guest and look forward to your next visit soon. Sincerely, Hotel Management
No parking for a large vehicle and tv was broken. No pull up for lobby check in. People loitering in groups drinking in parking lot. Generally felt unsafe.
Business response:
Thank you for staying with us and reviewing your experience. We apologize for the difficulties you had during your stay and the inconveniences you had due to our other guests. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Perfectly acceptable hotel Front desk staff were very friendly and helpful, the room was clean and quiet, and the wi-fi and AC both worked. Not sure why all the negativity around this hotel - it's perfectly acceptable, just a little worn around the edges. If you read the fine print, you won't be surprised by the fact that there's no room cleaning if you're staying under a week (you can ask for extra linens at the desk, if needed) and that breakfast is grab-and-go. All kitchen utensils and the hairdryer are at the front desk ... read more
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is so lovely to hear how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. We value your suggestion and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.