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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but stunk horribly
Business response:
Thank you for choosing our hotel. We are sorry for the odor you encountered and regret the inconvenience caused. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts going forward so that it is not repeated in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Decent place to stay for overnight and maybe even just for a weekend
Business response:
Steve, thank you for sharing your gracious review and recommending us to others. We are delighted to know you had a pleasant stay and that you were happy with our offerings. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Tired property. Needs refreshening Pillows were very bad. Bed ok. Very noisy air conditioning. Property a bit tired
Business response:
We appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort you had with the pillows and the disturbance caused by the HVAC unit. Your feedback for the HVAC unit has been shared with the maintenance team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
I cannot give this a fair assessment because I came in late in the evening and left in the morning. I didn't use any of their amenities or take check out if they actually provided breakfast. The one thing I wish was better was the bed was way to hard for my preference.
Business response:
Thank you for reviewing Extended Stay America online. We are delighted to know you had a pleasant stay and that you found our offerings to be according to your satisfaction. However, we regret the inconvenience you had with the bedding. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The bed mattress was good, firm. The receptionist was courteous. On the down side, the air conditioning unit was abrupt and loud. The TV had been mindlessly placed below the level of the bed (anchored as it was to a low table) - a real neck strain if watching in bed. The reading lamp next on the left side of the bed was missing a bulb. And the breakfast bar SUCKED .... coffee and stale muffins. Also I got tagged $28 for a 9 pound dachshund, the fee not obvious on the Expedia site. AMAZING THE CRAP THAT ONE CAN GET FOR A $180... read more
Business response:
Thank you for being our guest. We are glad you liked the tour bed and appreciated our friendly front desk associate. However, we are sorry for the problems you encountered in your room. We working with our team to ensure the noise issue with the AC is resolved immediately. We also appreciate your constructive comments that help us to improve. Thank you once more, and we hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,156 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.