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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and clean. Good clean hotel. Staff was friendly.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite clean and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Happy with my stay This was a great stay. I love that it was pet friendly! The rooms were clean and the staff was helpful.the kitchenette was awesome. Close enough to downtown for Uber’s to be reasonable. I really have no complaints. It could use a little updating but other than that I was happy with my stay!
Business response:
Anna, thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. It is also a pleasure to know you liked our pet-friendly environment and well-equipped kitchen. We look forward to welcoming you back soon. Sincerely, Hotel Management
I liked that it was dog friendly and the room had a kitchen setup which is good for longer stays. This may be how the hotel works and I was unaware but we did not have any room service (new towels or sheets) for the 3 nights.
Every hotel we have stayed in has a coffeemaker. Not this one you need to request one and bring your own, coffee from home. The continental breakfast was disappointing. It's an extended stay. Have a regular continental breakfast just like all the other nice overly priced hotels we have stayed at.
Business response:
Thank you for your review, and it is nice to know you enjoyed your overall stay with us. However,we regret your disappointment with our hotel's policy and arealso sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Awesome. Was able to cook into my room. Working fridge and stove
Staff was nice, I wasn’t pleased with my stay. This was a church vacation, so 6 rooms were used. When we arrived they were over booked but they did finally find us rooms all over the hotel. They had a shortage on towels we had to exchange old ones to get new ones. There were cockroaches in every room. The carpet was wet upon arrival. There was no daily room service. Overall, I wouldn’t stay here again. And my church members were not pleased at all. Wish we could get a refund.
We found 2 cockroaches in the bathroom when we woke up.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.