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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So amazing
Business response:
Eric, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Where's the Breakfast? With the possible exception of an almost non-existent breakfast, the stay was rather enjoyable. It was made better with a couple of the front end folks (namely Phyllis) who were very courteous.
Business response:
Nancy, thank you for reviewing our hotel. We are glad to know you were impressed with the great service provided by Phyllis. We will surely share your compliments her. However, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We would love the opportunity to serve you again on... read more
The kitchen and the beds were nice, however, did see a couple of roaches and parking lot was overly crowded and small. Supplies, such as toilet paper were not well supplied...
Business response:
Thank you for sharing your feedback at Extended Stay America. We are pleased to know you liked our comfortable beds and that you had a pleasant visit. However, we regret the cleanliness issue you encountered. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Kitchennette nice, needs new carpet, no room service, it is good if you are staying several days but we only stayed 2 ..
Business response:
Thank you for your feedback. We are glad you liked having a fully-equipped kitchen and that you had a pleasant stay. However, we regret any inconvenience which kept you from giving us a 5-star rating. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
The bed was comfortable and the shower head was nice. The hotel left a welcoming note that stated that bottled water with a menu was left for us. There was nothing. We had family staying in another room and I tried to call and wake them. Their hotel phone wasn't working in room 235.The hotel's interior was just a dreary place. I will not ever stay at this particular hotel again. My sister said she has stayed in an Extended Stay hotel before and it was a nice stay.
Business response:
Thank you for taking the time to review your visit. We're glad to know you liked your bed and that overall you had a pleasant time with us. However, we're sorry for the housekeeping issues you encountered while you were here. We have discussed your feedback with the appropriate team to make sure future guests do not face the same problems. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Staff was amazing, and beds were comfortable. I like that they allowed dogs, made the trip so much more convenient. The breakfast, however, was basically non existent, so the 3 of us had to go out and grab some food after we checked out. The cleanliness of the room also could have been better. I misplaced a piece of clothing so I was searching all around, including under the beds. There were all kinds of trash and socks underneath both of them. Overall it was a decent experience for a last minute trip, but I feel it was over... read more
Business response:
Thank you for sharing your review with us. Although you had an overall pleasant stay, we are sorry for the inconvenience you had. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.