This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ehhhh, wouldn't rebook. Very old property, kitchenette felt like a 1980's apartment kitchen. Decor was very sparse and "thin". Breakfast was a just packaged muffins and granola, have to checkout the kitchen utensils and no in-room dishwasher. Maid service only every 7 days.
Business response:
Casey, thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Housekeeping service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Your feedback is appreciated, and we will re... read more
Our room smelled like smoke. There was never any of the grab and go breaking items. The room was run down and the kitchen area was not very clean.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincere... read more
The tv did not work, although we did get a discount. The tub was clogged and did not drain. The staff was rude and seemed uninterested in helping during our stay there.
Business response:
Please accept sincerest apologies for the service issues you encountered while here. We have shared your concerns with the teams, and we have taken actions to ensure that we do not repeat these issues in the future. Your feedback regarding the tub and television will be shared with our maintenance team so that corrective measures can be taken. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
clean, comfortable. A bit noisy, and no hair dryer provided in room
Business response:
Thanks for being our guest at Extended Stay America. We are glad to read you liked our well-kept property and had a comfortable stay. Please note, hair dyers are kept at the front desk and it’s complimentary. We hope you will stay with us again should you return to the area. Sincerely, Hotel Management
For the price, this room was disappointing. The room smelled of pets AND cigarette smoke, despite their non-smoking status. Room showed general wear and tear. Most upsetting was the obvious lack of cleaning in the shower (hair stuck to walls with blue goo) and the filthy sheets with multiple stains and debris. Needed to request a fresh set and change them before even thinking about getting in the bed.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
I liked location I did’t like that it’s a condo type room. No coffee maker or cups. There was a tiny kitchen with appliances but you would need to supply everything. I’ve no plan to return.
Business response:
Thank you for being our guest at Extended Stay America. It is nice to know you were pleased with our convenient location. However, we can appreciate you were expecting a more well-equipped accommodations and we are sorry that hampered an otherwise exceptional impression. We would like to let you know that kitchenware for your suite is also available and kept at the front desk to ensure its cleanliness. We value your feedback and hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,314 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.