This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like smoke. The sink in the bathroom was stained. Breakfast was minimal. I guess that it was what I get for the price I paid.
Business response:
Susan, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We also regret the disappointment you with had with our grab-and-go breakfast. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. S... read more
Well there was food in Freezer, Old Whole Fallon Of Milk left open in Refrigerator & Other half-Eaten Food in refrigerator. And it was...A Handicap Room ???
Business response:
Thank you for your review. We regret the issues you faced in your room. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Southern Ultra Tour Really good deal. Great room! Great location! Attendant could improve with soft skills.
Business response:
William, it is great to learn your Southern Ultra Tour brought you to us at Extended Stay America. Thank you for sharing how much you liked our excellent location and rooms. We have also shared your feedback with our staff to improve the experience of our future guests. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
The property itself wasn’t really an issue, but it did have a bad smell throughout the hotel and could use some renovating. We were very disappointed in the “breakfast” as our idea of breakfast isn’t a cart with instant oatmeal and granola bars. Our room could’ve used a deeper clean. We didn’t have any issues during our stay but I’m not sure we would stay again.
Business response:
Thank you for staying at our hotel. Although you had an overall pleasant experience, we apologize for the odor you experienced during your stay. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We value your suggestions as well as observations and hope you will consider staying with us again. Sincerely, Hotel Management
Disappointed and won't stay again. The first room they checked us into had roaches. The room we ended up in was so hot and even with the ac on 65 it kept cutting off, and wouldn't stay cool. Housekeeping never came to the room, there was a room across the hall with a dog that barked ALL hours of the night to the point the front desk had to be called once. The only reason we stayed and did not request a refund was because of the ease of convenience, and only being there 2 days.
Business response:
Shania, we are truly sorry for the issue you experienced in both of your rooms and regret the inconvenience it caused. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We also apologize for the dog barking and the disturbance this caused. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.