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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only reason I stayed here was because it was close to the testing center. You can tell that the staff keeps the rooms tidy however there was a persistent smell of smoke and I kept seeing little bugs during my stay. I even killed a baby cockroach. The breakfast leaves little to be desired. The staff is nice and accommodating but, I wouldn’t stay here again.
Business response:
Thank you for choosing our hotel. We're glad our location was ideal for your needs and that you were pleased with the service provided by our associates. However, we apologize for the difficulties you encountered while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our pest control provider to service the room immediately. We hope you will give us another chance to impr... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The room had a full kitchen which was very convenient.
Business response:
Thank you for the excellent review of Extended Stay America. We're thrilled to know you loved having a kitchenette in your room and that you had a great time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The kitchen in the room was such a nice amenity! The room comes with a full size refrigerator and and good amount of cabinet space for anything you need in the kitchen! It’s surrounded by a great deal of places to shop and eat which made the experience even better! Also the service was friendly and my girlfriend and I had a great stay!
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-equipped room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Clean room with kitchenette for a great price. Would stay again.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you loved your well-equipped room and that you found us to be a great value. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not sure why this hotel gets such negative reviews. We really enjoyed our stay! We stayed on the third floor,
Business response:
Thank you for taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management
Old furniture, bad wifi/internet speed, nothing but very thin sheet and bedspread on bed, no blanket to use. No hairdryer. No guide for tv and service was limited. Staff were nice.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our associates, but we are sorry for the issues you encountered and regret the inconvenience it caused. Please know, our in-room amenities such as hairdryer are kept at the front desk and are complimentary. Also, your review will be used as a training tool to improve our service moving forward. We hope you will give us another opportunity so that we can make your next visit a memorable one. Sincerely, Hotel Management
Not enough pots and pans for the hotel. No coffee pots and need new toasters. Also an icemachine eould be great
Business response:
Thank you for staying at Extended Stay America. We are glad to see you had a nice time with us. Please know kitchenware for your suite is kept at the front desk and are complimentary. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.