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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways throughout the building had a smell as though it may have been affected by the recent hurricane in 2018. Overall I am happy with this stay.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Jonathan, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
When I went to check out, AFTER the time breakfast is promised, there was no one at the front desk to give me a receipt, although a maintenance person was as polite and helpful as he could be. But he can't run the computer and print receipts. And there were NO breakfasts available. I sort of assume the desk person was probably putting together the breakfasts, but it was 20 minutes after the promised time and I needed to leave.
Business response:
We apologize you were unable to take advantage of our complimentary grab-and-go breakfast and regret the inconvenience it caused. We will be sharing your concern with our team so we can prevent this from happening in the future. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope you will return so we ... read more
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Just ok. Very minimal , but was clean place for overnight.
Business response:
Phillip, thank you for choosing us for your overnight stay. We are pleased to know you liked our well-kept property and had a pleasant stay. It was a pleasure accommodating you, and we hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Doug, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The only reason I stayed here was because it was close to the testing center. You can tell that the staff keeps the rooms tidy however there was a persistent smell of smoke and I kept seeing little bugs during my stay. I even killed a baby cockroach. The breakfast leaves little to be desired. The staff is nice and accommodating but, I wouldn’t stay here again.
Business response:
Thank you for choosing our hotel. We're glad our location was ideal for your needs and that you were pleased with the service provided by our associates. However, we apologize for the difficulties you encountered while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our pest control provider to service the room immediately. We hope you will give us another chance to impr... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,314 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.