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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchennette nice, needs new carpet, no room service, it is good if you are staying several days but we only stayed 2 ..
Business response:
Thank you for your feedback. We are glad you liked having a fully-equipped kitchen and that you had a pleasant stay. However, we regret any inconvenience which kept you from giving us a 5-star rating. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
The bed was comfortable and the shower head was nice. The hotel left a welcoming note that stated that bottled water with a menu was left for us. There was nothing. We had family staying in another room and I tried to call and wake them. Their hotel phone wasn't working in room 235.The hotel's interior was just a dreary place. I will not ever stay at this particular hotel again. My sister said she has stayed in an Extended Stay hotel before and it was a nice stay.
Business response:
Thank you for taking the time to review your visit. We're glad to know you liked your bed and that overall you had a pleasant time with us. However, we're sorry for the housekeeping issues you encountered while you were here. We have discussed your feedback with the appropriate team to make sure future guests do not face the same problems. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Staff was amazing, and beds were comfortable. I like that they allowed dogs, made the trip so much more convenient. The breakfast, however, was basically non existent, so the 3 of us had to go out and grab some food after we checked out. The cleanliness of the room also could have been better. I misplaced a piece of clothing so I was searching all around, including under the beds. There were all kinds of trash and socks underneath both of them. Overall it was a decent experience for a last minute trip, but I feel it was over... read more
Business response:
Thank you for sharing your review with us. Although you had an overall pleasant stay, we are sorry for the inconvenience you had. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Bathtub faucet dripped, no hair dryer, free breakfast was granola bars, oatmeal, and coffee. Room was clean.
Business response:
Pam, thank you for being our guest. We're glad to know you liked your well-kept room, but we're sorry for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team to fix the faucet. Also, know the items such as hairdryers are kept at the front desk and are always complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We like everything about our stay! We were surrounded by good places to eat and shop!
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to many restaurants and shopping was perfect for your needs. We appreciate you being our guest and look forward to welcoming you again! Sincerely, Hotel Management
Clean room, easy to get to, the rate was on par with other hotels for a holiday weekend. The "free breakfast" was actually a grab and go deal, with coffee, granola bars and pre-packaged muffins. Hotel room was clean, check in staff was friendly.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to welcoming you again soon for another outstanding stay. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,156 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.