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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel check-in was thorough and friendly. I was given a choice of which floor I wanted on which to stay. The room I was given was very well appointed, clean and spacious but the odor was atrocious! - stale cigarette smoke and cheap air freshener. This is a non-smoking hotel per their description. If so, this must be a new policy because my room was drenched in this bad odor.
Business response:
Thank you for choosing Extended Stay America for your stay. It is good to know that you liked our front-desk service and your clean & comfortable room. However, we are sorry for the odor issue you had and the inconvenience it caused. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Рядом с Walmart В целом, Extended Stay, как всегда, неплох. В номере чисто, а главное — есть кухня! На ресепшене можно попросить посуду, а буквально за углом находится Walmart, где можно купить продуктов. Единственным минусом оказалась маленькая парковка, которая была вся занята поздно вечером. Машину пришлось оставить на парковке Walmart.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our location ideal. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
What I liked about this hotel was the staff was helpful and nice and the kitchen. What I didnt like was the breakfast only consist of oatmeal, coffee, and muffins. Housekeeping only comes before you check in and after you check out, and the blanket was very thin.
Business response:
Thanks for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We appreciate your review, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Hotel I will not stay at again The first room I was given had another couple occupying the room. Has to go back down and get a new room. New room had no toilet paper and the carpet was filthy. I have tried multiple times to upload photos but app is not working properly. Can send if you need them.
Business response:
Robert, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I love the experience I had at this hotel, the only down fall was that there were no extra pillows and the dishes that I got from the front desk were not clean, I had to wash them before I used them.
Business response:
Brittany, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. However, we are sorry for the cleanliness issue you encountered with our utensils. Your feedback has been discussed with our housekeeping team to be more diligent going forward. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.