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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Money Issues!!!!!!!!! I have had a very hard time dealing with a situation since checking out. I pre-paid thru Hotels.com. Upon check-in gave my CC for incidentals (normal practice). However, after I returned home, I discovered that my CC was again charged for the room by Extended Stay. It has been a very time getting this straightened out and a refund. I was on the phone/hold and speaking for over 1.5 hours to try and get resolve. NOT HAPPY! Still haven't gotten my refund.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking institution, thi... read more
The continental breakfast was non desxript. The hotel staff didn’t know how to do wake up calls. The staff was friendly.
Business response:
Thank you for taking the time to post your review online. We are happy to know your overall stay was enjoyable, but we are sorry for your disappointment with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a clean room. Was only there for one brief night. It was great.
Business response:
Thank you for choosing Extended Stay America for your overnight accommodations. It is great to read that we were able to meet and exceed your expectations especially impressed with your room. We hope that you will consider us once again whenever you are in our area. Sincerely, Hotel Management
Business response:
Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
The staff was extremely friendly. The room.... was not what was described. The carpet was dirty and stained. The shower had not been cleaned (as there were wrappers, old razors) still in there. You couldn’t walk into the bathroom and close the door as it was extremely tiny. Luckily we were just staying a night and passing through. I would not stay here again.
Business response:
Thank you for posting a review of your stay. It's nice to read you liked our overall service and location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
it was ok very bland room and overall stay
Business response:
Jerry, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations with your room. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience the hotel as you should have on this visit. Sincerely, Hotel Management
Beautiful room Room was beautiful and clean. Shower curtain was short and the floor kept getting wet when we showered; that's the ONLY complaint. It was quiet and the accommodations were great. Great location too!
Business response:
Toni, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were benefited with our convenient location and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We stayed at Extended Stay for the weekend while picking up my daughter from college. My only complaint was that the beds were extremely hard and uncomfortable.
Business response:
Shannon, thank you for choosing Extended Stay America. We sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with the engineering department and we are looking into the issue so that we can correct it. We hope the rest of your stay was pleasant and that you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.