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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a very nice place to stay. Staff was friendly and very helpgul.
Business response:
Thank you for choosing Extended Stay America for your stay. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management
We brought along our pet and this hotel worked very well with our needs.
Business response:
Thank you for your stay at Extended Stay America with your furry friend! We’re glad you enjoyed your visit and that we were able to meet all your needs. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management
Caroline stay The staff was not friendly at all. Every time we asked for anything, it felt like a huge inconvenience. Rooms were supposed to come equipment with kitchen utensils, dishes, etc. per the reservation website. When we got to the hotel, they were not provided and we had to ask. I had to go to the front desk to get the "bin". The silverware was not a complete set per the advertisement. No cereal spoons, all large spoons. Beds were ok, not very comfortable. Was reasonably priced and the area was very convenient for e... read more
Business response:
Theresa, thank you for being our guest. We apologize for the service issue and that we didn't explain our hotel policy to you on arrival. Your feedback is shared with the entire team in an effort to improve our game and deliver excellent service going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. ... read more
Hate to give bad reviews unless extremely warranted. Could have been a little cleaner, otherwise was fine.
Business response:
Shay, thank you for taking the time to review your stay. We’re glad to know overall you had a pleasant experience with us, but we’re sorry for not meeting your expectations with our cleanliness. Your feedback has been shared your with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The first room we were in was loud (others guests up half the night) and the AC made loud noises But we asked to be switched and the thrird floor was quiet and AC had a continuous fan mode which was better .
Business response:
Rick, thanks for being our guest and sharing your review. Although you had an overall pleasant stay, we are sorry for the noise and maintenance issues which impacted your visit here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. The HVAC unit of your previous room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Breakfast was awful and they did not clean the rooms or replenish towels on a daily basis so I was constantly going to the front desk to make requests. Also the staff did not answer the phone when I called from the room so i had to walk down there constantly.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Business response:
Charles, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
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Business response:
Yannick, thank you for being our guest. We are glad to know you had a pleasant stay and that our location was ideal for your plans. However, we are sorry we missed meeting some of your expectations. We hope to welcome you back for a much better experience. Sincerely, Hotel Management
The front desk receptions was very helpful and supportive as I arrived on the wrong night. She looked up other locations and helpful about the rates.
Business response:
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.