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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
visite touristique de l'émission LES FRERES SCOOT Tres belle ville portuaire l’hôtel est près de tous resto magasin accès facile a la vieille ville et les sites de la série tl
Business response:
Yannick, thank you for being our guest. We are glad to know you had a pleasant stay and that our location was ideal for your plans. However, we are sorry we missed meeting some of your expectations. We hope to welcome you back for a much better experience. Sincerely, Hotel Management
The front desk receptions was very helpful and supportive as I arrived on the wrong night. She looked up other locations and helpful about the rates.
Business response:
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
No conveniences If you choose to stay here, keep in mind that it is an extended stay hotel, so conveniences that are standard at other hotels are absent (ice machine, hair dryer, in-room coffee, drinking glasses, etc.). Although it's stated that breakfast is included, it consists of nothing more than mini granola bars, pre-wrapped muffins (gross), and coffee.
Business response:
Thank you for your feedback. Being an extended stay, all the amenities like kitchenware, hair dryer, and toiletries are available and complimentary at the front desk at any time, but we are sorry for any inconvenience caused to you during your stay. We also assure you that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The WiFi not working, no drainage for water in bathroom sink. Staff is bad
Business response:
Thank you for taking the time to post a review. We are sorry we did not live up to your expectations and regret the inconvenience it caused. Your feedback with regards to drainage has been discussed with our maintenance team to take care of the issue so that our future guests never encounter the same problem. Also, your concerns with regards to the internet connectivity have been shared with the service provider to fix it immediately. Please visit us again so we can restore your faith in our hotel and provide you with the ho... read more
Hotel used to be nice and clean The rooms are starting to look run down, dirty carpet the toilet wasn't working properly ever day I had to have my key rekeyed, just a headache
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback or the housekeeping and maintenance issues are discussed with the concerned team for review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Good weekend Bed was not comfortable. Room was not that clean. Service at front desk was top shelf. Your front desk ppl did over and above to make our stay good.
Business response:
Sharon, thank you for taking time out of your day to leave us a feedback of our hotel. We are so pleased to know you loved our front-desk service, but we are sorry for not providing you with the comfort you expected. Our goal is to provide a relaxing, clean & comfortable stay for every guest, so we hope you will stay with us again as we would love for you to experience our hotel as you should have on this stay. Sincerely, Hotel Management
Good location Room wasn't the cleanest, although I have seen much worse- microwave was really nasty.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were overall satisfied with your stay with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
1 night stay hotel Totally ok for the price and if you are just going to make quick stop for a night.
Business response:
Albin, thank you for choosing Extended Stay America for your overnight stay. We are glad you had a pleasant time here and that you liked our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Excellent stay, but booking info flawed My complaint is not with the hotel, but with this booking site. My confirmation email from HOTELS.COM specifically said CASH DEPOSIT on check-in. Extended Stay America DOES NOT accept cash. I had to go out of my way to get a reloadable Visa card to pay for my room. The receptionist was friendly but could not explain this discrepancy.
Business response:
Darren, thank you for taking the time to post a nice review of Extended Stay America. Although you had a good stay, we are sorry for the inconvenience you had with our third-party website. We will review the information mentioned on the website to ensure our guest gets the right information while making the reservation. Thanks once more, and we look forward to seeing you again soon Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.