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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel used to be nice and clean The rooms are starting to look run down, dirty carpet the toilet wasn't working properly ever day I had to have my key rekeyed, just a headache
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback or the housekeeping and maintenance issues are discussed with the concerned team for review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Good weekend Bed was not comfortable. Room was not that clean. Service at front desk was top shelf. Your front desk ppl did over and above to make our stay good.
Business response:
Sharon, thank you for taking time out of your day to leave us a feedback of our hotel. We are so pleased to know you loved our front-desk service, but we are sorry for not providing you with the comfort you expected. Our goal is to provide a relaxing, clean & comfortable stay for every guest, so we hope you will stay with us again as we would love for you to experience our hotel as you should have on this stay. Sincerely, Hotel Management
Good location Room wasn't the cleanest, although I have seen much worse- microwave was really nasty.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were overall satisfied with your stay with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
1 night stay hotel Totally ok for the price and if you are just going to make quick stop for a night.
Business response:
Albin, thank you for choosing Extended Stay America for your overnight stay. We are glad you had a pleasant time here and that you liked our affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Excellent stay, but booking info flawed My complaint is not with the hotel, but with this booking site. My confirmation email from HOTELS.COM specifically said CASH DEPOSIT on check-in. Extended Stay America DOES NOT accept cash. I had to go out of my way to get a reloadable Visa card to pay for my room. The receptionist was friendly but could not explain this discrepancy.
Business response:
Darren, thank you for taking the time to post a nice review of Extended Stay America. Although you had a good stay, we are sorry for the inconvenience you had with our third-party website. We will review the information mentioned on the website to ensure our guest gets the right information while making the reservation. Thanks once more, and we look forward to seeing you again soon Sincerely, Hotel Management
Money Issues!!!!!!!!! I have had a very hard time dealing with a situation since checking out. I pre-paid thru Hotels.com. Upon check-in gave my CC for incidentals (normal practice). However, after I returned home, I discovered that my CC was again charged for the room by Extended Stay. It has been a very time getting this straightened out and a refund. I was on the phone/hold and speaking for over 1.5 hours to try and get resolve. NOT HAPPY! Still haven't gotten my refund.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking institution, thi... read more
The continental breakfast was non desxript. The hotel staff didn’t know how to do wake up calls. The staff was friendly.
Business response:
Thank you for taking the time to post your review online. We are happy to know your overall stay was enjoyable, but we are sorry for your disappointment with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a clean room. Was only there for one brief night. It was great.
Business response:
Thank you for choosing Extended Stay America for your overnight accommodations. It is great to read that we were able to meet and exceed your expectations especially impressed with your room. We hope that you will consider us once again whenever you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,314 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.