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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a clean room. Was only there for one brief night. It was great.
Business response:
Thank you for choosing Extended Stay America for your overnight accommodations. It is great to read that we were able to meet and exceed your expectations especially impressed with your room. We hope that you will consider us once again whenever you are in our area. Sincerely, Hotel Management
Business response:
Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
The staff was extremely friendly. The room.... was not what was described. The carpet was dirty and stained. The shower had not been cleaned (as there were wrappers, old razors) still in there. You couldn’t walk into the bathroom and close the door as it was extremely tiny. Luckily we were just staying a night and passing through. I would not stay here again.
Business response:
Thank you for posting a review of your stay. It's nice to read you liked our overall service and location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
it was ok very bland room and overall stay
Business response:
Jerry, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations with your room. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience the hotel as you should have on this visit. Sincerely, Hotel Management
Beautiful room Room was beautiful and clean. Shower curtain was short and the floor kept getting wet when we showered; that's the ONLY complaint. It was quiet and the accommodations were great. Great location too!
Business response:
Toni, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were benefited with our convenient location and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We stayed at Extended Stay for the weekend while picking up my daughter from college. My only complaint was that the beds were extremely hard and uncomfortable.
Business response:
Shannon, thank you for choosing Extended Stay America. We sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with the engineering department and we are looking into the issue so that we can correct it. We hope the rest of your stay was pleasant and that you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Close to airport. Not to much into city so not hectic in traffic. Easy to find. Nice room
Business response:
Laura, thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
No room service. You have to go get your is. Towels from the front desk. On checkout day staff kept knocking on the door since 9:30am
Business response:
We are sorry you were unhappy with our hotel policy and that you were disappointed with our service. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.