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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I love the experience I had at this hotel, the only down fall was that there were no extra pillows and the dishes that I got from the front desk were not clean, I had to wash them before I used them.
Business response:
Brittany, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. However, we are sorry for the cleanliness issue you encountered with our utensils. Your feedback has been discussed with our housekeeping team to be more diligent going forward. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Cheap Not the nicest place, but cheap and a good location in the center of town.
Business response:
Thank you for choosing to stay with us. We’re glad to know you found us to be at a fair value and that our location was convenient for you. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Kristen, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
This was a very nice place to stay. Staff was friendly and very helpgul.
Business response:
Thank you for choosing Extended Stay America for your stay. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management
We brought along our pet and this hotel worked very well with our needs.
Business response:
Thank you for your stay at Extended Stay America with your furry friend! We’re glad you enjoyed your visit and that we were able to meet all your needs. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management
Caroline stay The staff was not friendly at all. Every time we asked for anything, it felt like a huge inconvenience. Rooms were supposed to come equipment with kitchen utensils, dishes, etc. per the reservation website. When we got to the hotel, they were not provided and we had to ask. I had to go to the front desk to get the "bin". The silverware was not a complete set per the advertisement. No cereal spoons, all large spoons. Beds were ok, not very comfortable. Was reasonably priced and the area was very convenient for e... read more
Business response:
Theresa, thank you for being our guest. We apologize for the service issue and that we didn't explain our hotel policy to you on arrival. Your feedback is shared with the entire team in an effort to improve our game and deliver excellent service going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. ... read more
Hotel I will not stay at again The first room I was given had another couple occupying the room. Has to go back down and get a new room. New room had no toilet paper and the carpet was filthy. I have tried multiple times to upload photos but app is not working properly. Can send if you need them.
Business response:
Robert, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Hate to give bad reviews unless extremely warranted. Could have been a little cleaner, otherwise was fine.
Business response:
Shay, thank you for taking the time to review your stay. We’re glad to know overall you had a pleasant experience with us, but we’re sorry for not meeting your expectations with our cleanliness. Your feedback has been shared your with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,156 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.