Extended Stay America - Wilmington - New Centre Drive

Ulysses 

on Expedia

3 months ago

On day 2 there was roaches in room I informed from desk and was asked if I was checking out. There nothing available anywhere even here. They did comp me for 1 night while on night 3 was awaken with a bug crawling on me. There was PetSmart when it said no pets and clearly a lot of smoking on premises. Parking was plenty but so many large pickup trucks and 4x4's spaces was tight but how do you know who is guest and not. No one knocked to clean room or make beds or even bring fresh towels until last day before check out. Defin... read more

Anonymous 

on Expedia

3 months ago

Would not recommend This hotel was pretty run down, red splater stains on the wall, bathroom door couldnt shut counter was broken, then outside homeless people everywhere, and groups of people standing around the cars smoking weed. We decided not to stay and just lose the money spent on the hotel. 

Chethan 

on Expedia

3 months ago

Lacks cleanliness in common areas and the room. The floors were so dirty and my kids even found lumps of hair flying around in the room when we entered. Would suggest alternatives if they are better. 

Barbara 

on Expedia

3 months ago

Took us 1hr to check in, standing while waiting. Breakfast was instant grits - to go. No good 

Dena 

on Expedia

3 months ago

My problem: no hair dryer, no coffee pot and supplies, couldn’t get internet! I’ve never stayed in a hotel that did not have a hair dryer and coffee pot. Yes I know I could have called the front desk to get the coffee pot but, you have a studio kitchen! Why not have the coffee pot! And paper cups? 

Jenniqua 

on Expedia

4 months ago

Ha! Hmm where do I start reservation cancelled at 430 am unbeknownst to me, so upon arrival I wasn’t able to check in. Hotel staff was very unhelpfu, didn’t even attempt to offer a solution. When I asked if I could just book directly, he attempted to charge me double the fee for a 1 night stay 114.99 plus 114.99 . The Hotels.com support was even worse also not offering a solution nor attempting to solve the problem but keep mentioning they could relate to my situation, that was laughable. It’s literally 430 in the morning, I... read more

Michelle 

on Expedia

4 months ago

Room stunk if smoke. Room was old and bathroom was not clean.